Shared Services Assistant

BPP Education Group; Nottingham; Hybrid; GBP 25,000; Full time

Job summary

A leading training provider in healthcare based in Nottingham seeks a detail-oriented Shared Services Assistant. In this role, you will provide essential administrative support across exams and certifications while maintaining student records. Successful candidates should have strong organizational skills, prior administrative experience, and be proficient in MS Office, especially Excel. The position offers a competitive salary and benefits including hybrid working arrangements and additional annual leave.

Benefits

Flexible working

Free Parking

Additional Annual Leave

Life Assurance

Employee Assistance Programme

Qualifications

• Experience managing communications via email, telephone, and service desk.
• Ability to track attendance and exam completions.
• Skills in maintaining accurate student records.

Responsibilities

• Acting as a point of contact for program and learner enquiries.
• Registering learners onto exams and managing certifications.
• Facilitating communication among clients, learners, and course tutors.

Skills

Prior experience in an administrative role

Excellent communication and interpersonal skills

Strong organizational skills

IT literacy with strong MS Office competency

Ability to multitask

Positive and proactive attitude

Tools

MS Excel

Job description

# Shared Services Assistant## Job IntroductionButtercups Training are part of BPP Group and we are a specialist, market leading training provider within the pharmaceutical and healthcare industry. We have a track record of delivering high quality training programmes to pharmacists, pharmacy technicians and healthcare support staff with high achievement rates. As we continue to grow, we have a fantastic opportunity for a highly organised and detail-oriented Administrator to join our team as a Shared Services Assistant. You’ll work closely with the Functional Skills Team, providing essential administrative support across exams, issuing certifications and tracking student attendance, ultimately helping to keep our day-to-day operations on track.It is a great time to join Buttercups as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many great reasons to join the team such as:* With hybrid and flexible working available, you’ll be able to split your time between our beautiful modern office and wherever you choose to call home.* Birthday or Buttercups anniversary off – your birthday is a wonderful opportunity to celebrate all things you, we allow all staff members to take a paid day off each year to celebrateOther key benefits include Free Parking on site, additional Annual Leave, Life Assurance, Group Income Protection, Employee Assistance Programme and much more!**What you’ll be doing**In this role you will support the Shared Services Team and the wider Customer Operations Department with general administrative duties and telephone support.As such, you will be responsible for:* Acting as a point of contact for program and learner enquiries ensuring prompt response times* Effectively managing communications via email, telephone and the service desk* Registering learners onto exams and tracking attendance and exam completions* Preparing and distributing exam certificates* Maintaining accurate and up-to-date student records within the relevant systems* Managing and facilitating effective communication among clients, learners, and course tutors, fostering positive relationships and ensuring clear information exchange* Undertaking additional duties as required, demonstrating adaptability and a commitment to supporting the overall goals of the organisation**What we’re looking for**To be successful in this role you will need to have a proven track record in the following areas:* Prior experience of working in an administrative role* Excellent communication and interpersonal skills with the ability to deliver a first-class service to our students* Strong organisational skills with the ability to multitask and manage a varying workload* Ability to prioritise and manage your workload independently* A team player with a willingness to work cross functionally and support the wider team where required* IT literate, with strong competency in MS Office applications, particularly MS Excel* A positive and proactive attitude, with the flexibility to adapt to change**Please note** that the successful candidate will be required to undergo a DBS check and a Credit Check*BPP Education Group are proud to be a Disability Confident employer so if you need any reasonable adjustments for the interview process, please just let us know!**BPP Education Group actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP’s safer recruitment practices*The following content displays a map of the job's location.| OpenStreetMap contributors### Shared Services Assistant* **Salary** £24,570* **Frequency** Annual* **Job Reference** bppuniversity/TP/475/1223* **Contract Type** Permanent* **Closing Date** 23 January, 2026* **Job Category** Administration* **Business Unit** Buttercups Training* **Location** Nottingham , United Kingdom* **Posted on** 06 January, 2026