Shack Assistant - Battersea

Loaf; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading furniture retailer in Greater London is seeking a customer service representative to join their team. You will be responsible for ensuring product knowledge, assisting customers, and providing service excellence. The ideal candidate has previous customer-facing experience, attention to detail, and the ability to work independently. This part-time role offers 33 days of holiday, enhanced family leave, and a welcoming workplace culture.

Benefits

33 days holiday, increasing by 1 day each year

Enhanced family leave policy

Staff and friends discount scheme

Healthcare cash plan

Life Assurance - 4 times annual salary

Qualifications

• Previous experience in customer-facing roles.
• Confidence and common sense.
• Ability to work independently.

Responsibilities

• Ensure product knowledge and understanding of the brand.
• Provide helpful and informed service with confidence and clarity.
• Process orders and provide delivery advice.

Skills

Customer service skills

Attention to detail

Team player

Flexibility

Job description

At Loaf we make insanely comfy sofas, beds and homewares that help people lead more comfortable lives. Founded in 2008, Loaf has steadily grew each year to become one of the leading premium furniture and homeware brands in the UK. We now have 11 Shacks (stores to everyone else!), with more on the way. It's an exciting time to join an ambitious business.

The Job

• Ensure tiptop product knowledge and understanding of our brand at all times
• Consistently provide helpful and informed service with confidence and clarity
• Process orders on our systems, providing delivery, 'will it fit' and lead time advice
• Recommending "up-sell" products
• Maintaining the Loaf brand in the Shack to the highest standard by following the Shack Retail Guidelines
• Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
• Help to maintain a safe and healthy work environment
• Be passionate about the Loaf brand and our products

We're looking for

• Previous experience in customer facing roles
• The ability to work independently and to take responsibility and be accountable for your actions
• Excellent attention to detail
• Confidence and common senseA great team player with the ability to promote and help build a positive work environment
• Flexibility and availability to work at other showroom locations during our Monday to Sunday opening hours
• The role is a 6.5 hour contract, you would work a minimum of 6.5 hour each week

Some of our benefits

• 33 days holiday, increasing by 1 day each year for 3 years
• Enhanced family leave policy
• Staff and friends and family discount scheme
• Healthcare cash plan
• EAP programme
• Shopping discounts
• Cycle to work scheme
• Half a day for Christmas shopping
• Life Assurance - 4 times annual salary

What's it like working at Loaf?

We are a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people. The customer is at the heart of everything we do and we're always striving for better, more efficient ways to deliver to the highest standard.

As a business, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves.

We'd love you to join us on our journey.

Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, one of our Loafers will reach out to you to organise a face to face interview in Leeds(Redbrick) in the first instance.