Service Technician - Ag/Diesel Equipment

Paycom; Stratford-upon-Avon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment service company in Stratford-upon-Avon is seeking a Service Technician to diagnose, repair, and maintain farm equipment. Candidates should have over three years of experience and an associate's degree in a related field. The role involves both in-shop and some field work, requiring effective customer communication and a professional demeanor. A valid driver's license and tools are mandatory. This full-time position offers competitive wages based on experience.

Qualifications

• Three plus years of previous related experience preferred.
• Must have a valid driver’s license and insurable driving history.

Responsibilities

• Diagnose problems and determine necessary repairs.
• Repair, service, recondition or assemble equipment.
• Communicate with customers in a positive manner.

Skills

Knowledge of farm equipment

Problem-solving

Customer communication

Education

Associates Degree in agricultural equipment or diesel technology

Tools

Own tools

Job description

Job Details

Job Location: Stratford - Stratford, WI 54484

Position Type: Full Time

Riesterer & Schnell is Wisconsin’s premiere John Deere Dealership, serving WI farmers and residence for nearly 100 years. Joining the R&S team means that you get to be a part of the John Deere legacy, helping feed and clothe the world. If your personal values align with our company values of Team Work, Integrity, Sense of Urgency, Determined to Win, and Empowerment please complete an application to explore joining a team as hard working and passionate about serving customers as you are!

Hours for this job are Monday through Friday from 7:30 am until 5 pm and a mostly voluntary shift available on Saturday from 7:30 am until noon

Starting wage range is typically $30-43/hr and varies by experience level

As a Service Technician you will become a trusted partner to our customers as you service, repair, recondition and assemble customer and dealership equipment, new and used. You must maintain and operate shop equipment and tools, performing quality work, as quickly and profitably as possible. Majority of work is done in the shop, but some field travel may be required.

Essential Functions

• Accepts repair orders as assigned by the Service Manager, Assistant Service Manager, Service Writer or assigned person.
• Diagnose problems and determine what repairs are needed. Coordinate with Service office staff in communicating necessary repairs to customer and obtaining approvals.
• Repair, service, recondition or assemble equipment as approved by the customer/Service Manager.
• Obtains necessary parts working cooperatively with Parts Department staff. Notifies Service Manager when parts orders need to be expedited.
• Completes service inspections on equipment, making recommendations on repairs needed.
• Works to control come-backs, giving them special attention so as not to happen again.
• Promotes marketing programs to customers in an effort to drive sales.
• Participates in after-hours program, carrying the pager for a week at a time. Responds to after-hours calls in a timely, professional manner. Seeks assistance for technical matters which may be unfamiliar.
• Communicates with customers in a positive, professional manner demonstrating patience in explaining repairs. Thanks customers for the work.
• Notifies Service Manager of safety issues and/or accidents immediately.
• Accurately documents time and work performed on forms provided in a legible and complete manner.
• Conducts work in a safe manner, wearing safety glasses & steel toed shoes and following other company safety guidelines.
• Attends meetings, training sessions, and other company events and participates in a positive, professional manner.
• Stays up-to-date on technical changes, product developments, manufacturer releases, etc. Attends training as required.
• Maintains a clean, neat and safe work area and the shop in general.
• Presents a positive, professional image in conduct and dress at all times.
• All other duties as assigned.

Qualifications

• Three plus years of previous related experience preferred.
• Associates Degree in agricultural equipment, diesel technology, and/or other equipment preferred.
• Knowledge of farm equipment preferred.
• Must have own tools.
• Must have a valid driver’s license and insurable driving history.