Service Team Manager - South England

Costa; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global coffee brand in the UK is seeking a Service Team Manager to lead, mentor, and develop a team of Field Service Engineers. The role involves driving operational efficiency, facilitating strategy execution, and managing site sponsorship meetings. Ideal candidates will have extensive experience in team management, a strong ability to communicate and implement strategic plans to enhance performance. Join a community that values integrity, growth, and innovation in coffee experiences.

Benefits

Share investment plan

Smart pension plan

Financial support fund

50% discount in stores

Private medical cover

Qualifications

• Expertise in team management and development.
• Proven track record in a similar service role.
• Strong communication and strategic planning skills.

Responsibilities

• Lead and mentor a team of Team Leaders and Engineers.
• Drive operational processes and enhance performance.
• Manage site sponsorship meetings and internal processes.
• Deliver high service levels and lead by example.
• Identify efficiency opportunities in collaboration with leadership.

Skills

Leadership

Communication

Strategic Planning

Operational Efficiency

Job description

• UK&I Support Centre - Costa Express Field Support

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca‑Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

Holding accountability in service, installation, maintenance and sales for a defined area with responsibility for circa 1400 customer sites. Contribute to driving of sales growth and achieve revenue target across wide geographical area implementing consistent growth against plan and initiatives to enhance performance of circa 1500 self‑serve convenience machines.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award‑winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day‑to‑day.

And as a Service Team Manager, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca‑Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa‑owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you'll do

Being a Service Team Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:

• Lead, mentor and develop a team of Team Leaders, Field Service Engineers (FSEs), empowering and developing them to fulfil and exceed their potential through regular interactions, collaboration and accountability in implementing programs to enhance performance and machine uptime
• Facilitate operational processes for the area and contribute nationally to the shaping of strategy, goals, detailed plans and KPIs with coordination with other department functions to meet objectives
• Collate, prioritise and manage site sponsorship meetings ensure all outcomes are recorded and aligned to internal processes
• Deliver industry‑leading service levels while role‑modeling leadership behaviours
• Drive continuous operational productivity, efficiency and PBIT improvement through program execution and KPI governance, process change and automation
• Collaborate and interact with the Field Operations Lead to identify and deliver efficiency and service enhancement opportunities

Who you are

It’s your unique ingredients we’re interested in:

• An expert brimming with knowledge and a history of experience in a similar role
• A visionary who can see three steps ahead to put bold plans in place
• A communicator with the passion to share ideas – and make them happen

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ All the exciting global initiatives that are happening at Costa are what really sold me the role.”

• UK&I Support Centre - Costa Express Field Support

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