Service Support Administrator: Repairs & Logistics

Makita UK; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in power tools seeks a detail-oriented Service Support Administrator in Greater London. You will provide essential administration and warehouse support to ensure smooth operations within the Service Centres. Key responsibilities include managing repair jobs using ERP systems, responding to customer queries, and maintaining compliance with policies. The ideal candidate demonstrates strong administrative skills and is proficient in Microsoft Office. This role offers competitive salaries and opportunities for career development.

Benefits

Competitive salary

Ongoing training and development

Supportive working environment

Qualifications

• Detail-oriented with a commitment to continuous improvement.
• Proactive, reliable, customer-focused, adaptable, and a team player.
• Awareness of Health & Safety standards.

Responsibilities

• Provide administration support for the Factory Service Centres.
• Create and manage customer repair jobs on the ERP system.
• Prepare and follow up on repair job quotations.
• Respond promptly to service-related queries.
• Pick spare parts and pack repair jobs for dispatch.

Skills

Strong administrative skills

Effective communication skills

Proficient in Microsoft Office

Good organizational and time management abilities

Tools

ERP systems

Job description

A global leader in power tools seeks a detail-oriented Service Support Administrator in Greater London. You will provide essential administration and warehouse support to ensure smooth operations within the Service Centres. Key responsibilities include managing repair jobs using ERP systems, responding to customer queries, and maintaining compliance with policies. The ideal candidate demonstrates strong administrative skills and is proficient in Microsoft Office. This role offers competitive salaries and opportunities for career development.