Service Scheduling Specialist (18-Month Contract) - Hybrid

Agilent Technologies, Inc.; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading global technology company is seeking a Service Scheduling Coordinator in Manchester. This temporary 18-month role involves managing and scheduling service activities for engineers, ensuring customer satisfaction, and optimizing productivity. Candidates should have experience in service coordination and logistics, with strong communication skills and familiarity with SAP/CRM. The position offers opportunities for training and excellent employee benefits, working in a vibrant, hybrid environment.

Benefits

Training and development opportunities

Healthcare

Employee assistance program

Profit bonus

Pension plan

Qualifications

• Proven experience in service coordination, logistics, or maintenance planning within a technical setting.
• Good written and spoken English skills.
• Experience with SAP/CRM is an advantage.

Responsibilities

• Efficient scheduling of service engineers' on-site visits for repairs and maintenance.
• Optimizing service engineers' productivity while ensuring customer satisfaction.
• Prioritizing service calls with attention to contractual response times.

Skills

Service coordination

Logistics

Maintenance planning

Customer-focused mindset

Problem-solving

Communication

MS Office

Tools

SAP

CRM

Job description

A leading global technology company is seeking a Service Scheduling Coordinator in Manchester. This temporary 18-month role involves managing and scheduling service activities for engineers, ensuring customer satisfaction, and optimizing productivity. Candidates should have experience in service coordination and logistics, with strong communication skills and familiarity with SAP/CRM. The position offers opportunities for training and excellent employee benefits, working in a vibrant, hybrid environment.