Service Manager

Vertu Motors plc; Northampton; On-site; GBP 48,000 - 60,000; Full time

Job summary

A leading automotive dealership in Northampton is seeking a proven Service Manager to lead their busy service department. This role requires strong leadership and the ability to drive performance, profitability, and operational excellence. The successful candidate will ensure outstanding customer experiences while maintaining compliance with standards and creating a positive work environment. The position offers a competitive salary, career development opportunities, and excellent benefits, including a company car and additional perks.

Benefits

25 days holiday plus bank holidays

Access to online rewards platform

Colleague purchase scheme

Pension plan

Enhanced maternity & paternity benefits

Qualifications

• Experience in a similar role within a main dealership environment.
• Proven track record of driving performance and profitability.
• Passionate about delivering outstanding customer experiences.

Responsibilities

• Implement effective processes to achieve customer satisfaction.
• Monitor and control costs in line with the business plan.
• Ensure compliance with manufacturer and Group standards.
• Create and maintain a safe working environment.
• Support and develop colleagues to achieve their goals.

Skills

Leadership and people management skills

Performance driving

Operational excellence

Customer service

Job description

VertuNissan Northampton

Salary: £48,000 basic | OTE: £60,000 | Company Car & Excellent Benefits

Are you an experienced Service Manager ready to take the next step in your career?

If so, Vertu Nissan Northampton has the perfect opportunity for you! We’re looking for an experienced and driven individual to lead our exceptionally busy service department.

We are proud to be part of one of the largest and most progressive Motor Retail Groups in the UK, with a clear growth strategy that creates genuine career progression opportunities. This is your chance to join a business that invests heavily in its people and rewards success.

Why Join Us?

• Established & Stable Team: You’ll be leading a highly capable team which includes 9 skilled Technicians, 3 experienced Service Advisors, and an Assistant Service Manager who will support in keeping everything running smoothly.
• Outstanding Reputation: Excellent customer service scores and a 90% “Great Place to Work” rating in our latest colleague survey.
• Future-Focused Brand: We’re confident we have the brand for the future and need talented leaders to help deliver our ambitious vision.

What We’re Looking For

We want a proven Service Manager who:

• Has experience in a similar role, ideally within a main dealership environment.
• Can demonstrate a strong track record of driving performance, profitability, and operational excellence.
• Possesses exceptional leadership and people management skills, with the ability to motivate and develop a high-performing team.
• Shares our values and is passionate about delivering outstanding customer experiences.

This is not just a management role – it’s an opportunity to shape the future of the site, lead a committed team, and make a real impact.

Your Responsibilities

• Implement and maintain effective processes to achieve customer satisfaction above manufacturer averages.
• Monitor and control costs in line with the business plan while maintaining quality standards.
• Ensure compliance with manufacturer and Group standards.
• Create and maintain a safe, positive working environment.
• Support and develop colleagues to achieve their goals and deliver business objectives.

What We Offer

• Competitive Package: £48,000 basic salary, OTE £60,000, plus a company car.
• Career Development: We invest more in colleague development than any other motor retailer – expect ongoing training and clear progression opportunities.
• Fantastic Benefits:
  • 25 days holiday (plus bank holidays), rising with service
  • Access to our online rewards platform for discounts and cashback
  • Preferential service rates
  • Colleague purchase scheme
  • Share incentive scheme
  • Pension plan
  • Enhanced maternity & paternity benefits

If you’re ready to lead a successful team, drive the business forward, and take your career to the next level, apply today and join an employer of choice.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.