Service Manager

Premier Christian Communications Ltd; Manchester; On-site; GBP 38,000; Full time

Job summary

A leading charity organization is looking for an experienced Service Manager in Manchester to lead an outreach service focused on preventing and relieving homelessness for young people. The role involves managing a team, conducting safety assessments, liaising with various agencies, and ensuring high standards of support. Ideal candidates will have significant leadership experience, skill in risk management and a commitment to social impact. This position offers competitive annual salary and benefits including flexible working options and training opportunities.

Benefits

Tailored training and development

Flexible working options

26 days annual leave

Pension scheme with employer contributions

Employee Assistance Programme

Qualifications

• Proven experience managing teams effectively.
• Skilled in handling complex situations, including safeguarding.
• Ability to deliver safe, high-quality support to young people.

Responsibilities

• Lead and manage a team of Specialist Navigators.
• Conduct risk assessments and ensure safety for clients.
• Build relationships with key agencies and partners.
• Monitor and continuously improve service delivery.

Skills

Team management

Risk management

Communication skills

Ability to develop budgets

Job description

13 Jan, 2026# Service Manager£37,380 yearly* CV-Library* Manchester, UK### Job DescriptionService ManagerLocation: Manchester (GM Pathfider) - Young FuturesYearly salary: £37,380Closing Date: 25 January, 2026Employment Type: PermanentHours per week: 37.5About the RoleWe’re looking for an experienced and passionate Service Manager to lead an outcomes-based outreach service preventing and relieving homelessness for young people across Greater Manchester. This is a role for someone who has the drive to change lives through high-quality, collaborative support.You’ll lead and line manage a team of skilled Specialist Navigators, supporting them to deliver meaningful, person-centred interventions that help young people find safety, stability and hope. Working at the heart of a dynamic homelessness partnership, you’ll build strong relationships with local authorities, housing providers, health services and other key agencies to ensure young people get the right support at the right time.This role demands commitment, resilience and strong leadership. The work can be complex and fast-paced—but it is also deeply rewarding. Every day, you’ll see the real impact of your leadership in the lives of young people who are overcoming significant barriers and moving towards independent, sustainable futures.If you’re motivated by social impact, thrive on collaboration, and want a leadership role where your work genuinely matters, this is an opportunity to make a lasting difference.In this role, you will:Conduct risk assessments, safety checks, and reporting to maintain a safe environment for clients, staff, and volunteers.Act as Safeguarding Lead, ensuring compliance and a protective environment for young people.Liaise with Finance, HR, Compliance, and other teams to ensure smooth service operations.Recruit, deploy, and supervise volunteers effectively.Set and manage budgets in collaboration with Finance, using established systems and processes.Deliver high standards of support and housing management, meeting KPI targets.Build and maintain strong relationships with commissioners, partners, and subcontractors.Monitor, evaluate, and continuously improve service delivery within Oldham’s Pathway approach.Ensure effective, regularly reviewed support or family plans for young people.Empower young people to shape service delivery.About YouYou bring vast experience in managing teams and individuals effectively. You are skilled in handling complex situations and managing risk, including safeguarding. You possess proven ability to deliver safe, high-quality support to young people at risk; while committing to diversity, respect, and dignity for all.What You’ll Receive• Tailored training and development • Flexible working options where suitable • 26 days annual leave, rising with service • Family friendly leave policies • Pension scheme with employer contributions up to 7% • Employee Assistance Programme with 24/7 GP access • Discounts across retail, travel, food, fitness and more • Cash health plan for you and your family • Death in service benefit • Access to legal and practical supportSafer RecruitmentThe charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.About the organisationIn the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.#INDNFP