Service Lead - Bike Shop Operations & Guest Experience

Trek Bicycle Corporation; Poole; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading bicycle company in Poole is looking for a Service Lead to manage service operations and enhance customer experiences. The individual will serve as the main service advisor, ensuring efficiency and high-quality service delivery. Responsibilities include leading a team, managing service orders and costs, and collaborating with sales. Candidates should possess 3+ years of bicycle service centre experience and excellent leadership skills. Benefits include 25 days annual leave, employee discounts, and health support programs.

Benefits

25 days annual leave

Discounted employee purchase scheme

24/7 employee assistance program

Gym membership discounts

Annual paid time off for charity work

Qualifications

• 3+ years of bicycle service centre experience.
• Ability to motivate a team and drive performance.
• Commitment to delivering the best customer experience.

Responsibilities

• Be the primary service advisor integrating sales and service.
• Manage service orders and ensure a clean department.
• Lead the store’s Service Centre operations.

Skills

Excellent communication skills

Leadership abilities

Planning and workflow management

Bicycle service centre experience

Job description

A leading bicycle company in Poole is looking for a Service Lead to manage service operations and enhance customer experiences. The individual will serve as the main service advisor, ensuring efficiency and high-quality service delivery. Responsibilities include leading a team, managing service orders and costs, and collaborating with sales. Candidates should possess 3+ years of bicycle service centre experience and excellent leadership skills. Benefits include 25 days annual leave, employee discounts, and health support programs.