Service Engineer - Packaging Machinery

WestRock Company; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading packaging solutions provider is seeking a Field Service Technician in the United Kingdom to support customers by ensuring the maintenance and optimal efficiency of their packaging machines. The ideal candidate will have 3 to 5 years of experience in electro-mechanical machinery, a customer-oriented approach, and a willingness to travel for on-site service. This role contributes significantly to safety and continuous improvement in machine operations, ensuring operational excellence across customer sites.

Qualifications

• 3 to 5 years of experience in installing, maintaining, and repairing electro-mechanical machinery.
• Practical experience with PLCs and Mechatronic systems.
• Project management experience is a plus.

Responsibilities

• Ensure safe operation and maintenance of Smurfit Westrock machines.
• Handle installation and commissioning of new machines.
• Monitor machine performance for maximum efficiency.
• Manage scheduled maintenance proactively.

Skills

Electro-mechanical machinery maintenance

PLC knowledge

Customer-oriented approach

Problem-solving skills

Performance-oriented thinking

Willingness to travel

Job description

Job Purpose

This role is primarily about supporting our customers in the United Kingdom and occasionally overseas and ensuring that their Smurfit Westrock high speed packaging machines are maintained in excellent condition and run at >98% efficiency.

The Field Service Technician is responsible for the safety, installation, commissioning, maintenance, and repair of Smurfit Westrock packaging equipment in use at our customer's sites.

They ensure that we always work safety and are actively involved in the continuous improvement of our work practices as well as implementing projects.

Role Responsibilities

• Ensuring the safe operation and maintenance of Smurfit Westrock machines
• Installation, commissioning, and customer acceptance of new machines
• Proactively monitoring machine performance and intervening to ensure maximum efficiency
• Proactively managing scheduled maintenance of machines entrusted to you (actively looking for and resolving problems before they become issues for our customers)
• Assessing machine mechanical wear and conducting the planned replacement worn components
• Improve the knowledge and skills of customer operators and maintainers and creating Standard Operating Procedures (SOPs) where needed.
• Actively involved with the team to improve our own work practices
• Troubleshooting electrical and mechanical faults and quickly escalating to colleagues when required
• Ensuring that the correct tools, spare parts and consumables are available
• Input to the continuous improvement of Smurfit Westrock’s machine design

Knowledge, Skills, Experience

• Ideally 3 to 5 years’ experience of installing, maintaining, and repairing electro–mechanical machinery
• Knowledge and practical experience of PLCs and Mechatronic systems
• Independent, customer-oriented way of working
• Performance-oriented thinking and acting
• Willingness to challenge “we have always done it like this” thinking
• Willingness to travel
• Language: English (Another European language is a plus)
• Project management experience is a plus
• LEAN and Six Sigma experience is a plus