Service Engineer - Fire & Security

Aerials Ltd; United Kingdom; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A family-run installation company in the United Kingdom is seeking an experienced Service Engineer in Fire & Security. The successful candidate will handle service and maintenance across low voltage specialist systems including CCTV and intruder alarms. Applicants should have a minimum of 5 years' relevant experience and excellent diagnostic skills. The role offers a full-time schedule primarily in London and the South East with competitive overtime rates and benefits like company vehicle, phone, and laptop.

Benefits

20 days holiday + Bank Holidays + extra day for birthday

Excellent overtime rates

Company phone and laptop provided

Company vehicle provided

All work clothing and PPE provided

Qualifications

• Minimum of 5 years experience in fire and security service engineer role.
• Proficient with fault finding in fire alarm and security systems.
• Ability to work with technical drawings and as-fitted information.

Responsibilities

• Service, maintenance, and fault finding of fire and security systems.
• Produce accurate service reports and recommendations.
• Liaise with clients to provide progress updates.

Skills

Fault finding and diagnostic skills

Excellent interpersonal skills

Strong attention to detail

Problem-solving skills

Communication skills

Education

Current ECS Card

Relevant fire and security qualifications

Tools

Mobile reporting tools

Technical drawings

Job description

Overview

We are a small family run business offering specialist system installation services to the construction industry, specifically working in the new build housing sector. We are seeking a Service Engineer - Fire & Security on a full-time basis, to work within our team delivering service, maintenance and fault finding across a range of low voltage specialist systems such as:

• CCTV Systems
• Door Entry & Access Control Systems
• Intruder Alarm Systems

Reporting to the Operations Manager, successful candidates will ultimately be responsible for taking ownership of their own time on site and delivering service and maintenance visits on time and to our high quality standards and workmanship.

We are looking for an energetic and confident individual who is ready to take on a new challenge and work within a growing team of professionals.

Key Areas of Responsibility

• Service, maintenance, testing and fault finding of systems as per industry and British standards
• Diagnosing faults and carrying out repairs or corrective works efficiently
• Completing routine inspections and planned preventative maintenance (PPM) visits
• Producing accurate service reports, test results and recommendations for remedial works
• Management inventory of and organisation of company van
• Ensure all work carried out is of a high quality and standard
• To follow safe working procedures and operating procedures
• To follow all compliance procedures
• To enter correct and detailed reports on our SIMPRO mobile app system
• To work safely following all RAMS and correct use of provided PPE
• Updating progress trackers for live projects (where applicable)
• Liaising with clients and site teams to provide progress updates and technical advice
• Supporting system handover and basic user guidance where required
• Ensuring your time is managed efficiently and tasks are prioritised correctly on site
• Provide excellent customer service to exceed the expectations and requirements of both internal and external customers

Key Performance Indicators (KPI’s)

• Meeting & exceeding service response and delivery deadlines
• Customer satisfaction
• Developing strong and effective relationships with internal staff & customers
• Right first time fault resolution and reduced repeat visits
• Accurate reporting and compliance documentation

Required Attitude & Work Ethic

• Strong attention to detail and organisational skills
• Excellent interpersonal & communication skills
• Ability to remain effective even when working under pressure
• Ability to handle sensitive and confidential information
• A driven and optimistic team player
• Critical thinking and problem-solving skills
• Honesty, Integrity and reliability
• Flexibility in approach and outlook when the situation demands

Required Experience, Knowledge & Skills

• Experience working in a similar fire and security service engineer position (minimum 5 years+)
• Strong fault finding and diagnostic skills across fire alarm and security systems
• Good written and verbal communication skills
• Proficiency with basic computing functions and mobile reporting tools
• Competent and experienced with working with technical drawings and as-fitted information
• Understanding of relevant British Standards and compliance requirements

Expected Qualifications

• As a minimum we expect engineers to hold a current ECS Card in addition to other manufacturer and sector specific accreditations.
• Relevant fire and security qualifications and manufacturer training would be an advantage.

Future Developments and Opportunities

• Training and supervision would be provided but it is expected that the successful candidate would continually increase their market and technical competence on their own initiative.
• Development from the initial role could be driven by the successful candidate as the company grows to progress to Senior, Commissioning and Management roles.

What\'s on Offer

• This is a full-time field based position working primarily in London and the South East.
• Working hours: 6.30am-4pm Monday to Friday (some flexibility may be required).
• 20 days holiday + Bank Holidays + extra day for birthday
• Excellent overtime rates to boost your earnings: x1.5 on Saturdays, x2 on Sundays
• All work clothing and PPE provided
• Company Phone Provided
• Company Laptop Provided
• Company Vehicle Provided

Submit an application

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