Service Engineer

Pointer Ltd; United Kingdom; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading security company in the UK is seeking a motivated Service Engineer to join their team. This role involves inspecting and installing security systems, managing workloads efficiently, and providing top-notch customer service. Candidates should have relevant qualifications and at least 3 years of experience in the security industry. The company offers competitive salaries, career growth opportunities, and a supportive work environment focused on employee development and well-being.

Benefits

Competitive salary with annual review

Company pension

Generous holiday allowance

Flexible working options

Career progression opportunities

Training and professional membership support

Life assurance

Access to private GP services

Employee discount scheme

Company car for eligible roles

Qualifications

• At least 3 years of experience in the security and/or electrical industry.
• Proven experience in a service environment, particularly in security systems.
• In-depth knowledge of current products and technologies within the security industry.

Responsibilities

• Inspect, maintain, and install various security systems.
• Manage workload efficiently and prioritize tasks.
• Provide exceptional customer service and expert advice.

Skills

Customer-focused

Problem-solving

Attention to detail

Communication skills

Interpersonal skills

Education

Relevant qualification in electrical or security industry

Tools

Security systems knowledge (e.g., IDS, CCTV, Fire Alarms)

Full driving licence

Job description

At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.

Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well‑established apprenticeship program and a culture that nurtures long‑term career development.

What sets us apart? Our people‑first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold‑accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive.

At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you.

Job Summary

Pointer Ltd. are recruiting for a highly motivated and skilled Service Engineer to join our team. As a Service Engineer you will be responsible for inspecting, maintaining, and installing a wide range of security systems. You will manage your workload efficiently, provide excellent customer service (this is at the heart of this role), and you will be expected to deliver expert advice. This is an exciting opportunity to work in a fast‑paced, dynamic environment with the chance to make a real impact on system reliability and customer satisfaction

As a part of this role, you will actively participate in the standby and call‑out rota, responding quickly and effectively to urgent service requests.

Key Responsibilities

• Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure optimal performance and security.
• Manage your own workload efficiently, prioritising tasks to meet service and installation deadlines.
• Diagnose faults, repair issues, and replace components as necessary to ensure systems operate reliably and efficiently.
• Complete all necessary documentation promptly and accurately, ensuring adherence to company policies and industry regulations.
• Keep your vehicle fully stocked with essential tools and materials, ensuring maximum efficiency on‑site.
• Provide exceptional customer service, offering expert advice and support while maintaining a professional, approachable demeanour.
• Continuously seek to improve service delivery, identifying opportunities for enhancing customer satisfaction and operational efficiency.

Who are you

You are a self‑motivated team player, who is a proactive, reliable, and customer‑focused professional with a strong attention to detail. You will be able to manage your workload independently, ensuring all tasks are completed efficiently and to the highest standards. A natural problem solver, you thrive in dynamic environments and remain calm under pressure.

Your excellent communication and interpersonal skills enable you to build and maintain positive relationships with both clients and colleagues. You are adaptable and committed to continuous improvement, always seeking new ways to enhance your skills and contribute to the success of the team. A true ambassador for the Pointer brand, you embody our values and approach every task with integrity and professionalism.

Required Experience & Qualifications

• Relevant qualification or equivalent experience in the electrical or security industry.
• At least 3 years of experience in the security and/or electrical industry.
• Proven experience in a service environment, particularly in security systems.
• Proven track record and strong knowledge of installing and maintaining security systems, such as; IDS (Galaxy), IP CCTV, Fire Alarm Systems, and Access Control Systems.
• Customer‑focused with a commitment to end‑to‑end project ownership.
• In‑depth knowledge of current products and technologies within the security industry.
• An ambassador for the Pointer brand and a strong advocate of company values.
• Current full driving licence.
• Must be eligible to work in the UK.

At Pointer, we don’t just offer a job — we offer a rewarding career with benefits that support your growth, well‑being, and work‑life balance. Here’s what you can look forward to:

Financial Security & Rewards

• Competitive salary with an annual review
• Company pension to help secure your future
• Employee referral scheme—recommend great people and get rewarded

Work‑Life Balance & Flexibility

• Generous holiday allowance to recharge and unwind
• Flexible working options* to fit your lifestyle

Structured Career Growth & Development

• Career progression opportunities—we invest in your future
• Bi‑annual career mentoring
• Training & professional membership support* to help you develop your skills
• Life assurance for peace of mind
• Access to private GP services—because your health matters
• Annual flu jab to keep you feeling your best
• Employee discount scheme—save on top brands
• Company car* for eligible roles

*Some benefits are role dependent.

Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.