Service Desk Apprentice

Sfh Tr; Sutton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent NHS service provider in Sutton seeks a motivated Service Desk Apprentice to begin a digital career. The role includes delivering efficient first-line support to NHS customers, logging incidents, and assisting with system access control. Candidates will also complete a Level 3 Information Communication Technician course. This position offers a great opportunity to grow in a supportive environment that values both staff and patients. Interested applicants must be available for interview on 5th February 2026.

Qualifications

• Motivated and confident individual looking to start a digital career.
• Willingness to complete a Level 3 Information Communication Technician course.

Responsibilities

• Deliver friendly and efficient first-line support to NHS customers.
• Log and elevate incidents through the service desk system.
• Work closely with Service Desk Technicians.
• Assist with system access control and NHS smartcards issuance.

Job description

Nottinghamshire Health Informatics Service is looking for a motivated and confident individual to join our Technical Services team as a Service Desk Apprentice. This is an exciting opportunity to begin your digital career within a leading IM&T service supporting over 13,000 users across nearly 800 sites. The successful candidate will complete a Level 3 Information Communication Technician course.

Responsibilities

• Deliver friendly and efficient first‑line support to NHS customers and partners, ensuring all calls are answered promptly and professionally.
• Log and elevate incidents through our service desk system, issue reference numbers, and keep customers fully updated on the progress of their queries.
• Work closely with Service Desk Technicians, monitor open calls, and support the Team Leader in maintaining excellent service standards.
• Assist with system access control, ensuring only authorised staff receive appropriate permissions, and play a key role in the administration and issuance of NHS smartcards, enabling access to ESR and clinical systems.

NHIS provides a wide range of digital services including infrastructure, cyber security, and multi‑tier technical support. As part of our collaborative, experienced team, you’ll contribute to improving digital experiences for the health and care workforce across Nottinghamshire.

Applicants must be available for interview on 5th February 2026.

To understand the role in more detail, please refer to the attached job description and person specification.

We are an award‑winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically‑led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS‑run hospital in the East Midlands.

Role

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here: Skilled Worker visa: eligible healthcare and education jobs - GOV.UK.

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

Contact

For further details / informal visits contact: Name: Claire Garner, Job title: Digital Training and Development Manager, Email address: [e-mail], Telephone number: 07595089964.