Service Desk Analyst Platformer

GFL Environmental Inc.; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading environmental services company in London is seeking a Service Desk Analyst to provide IT support across various platforms. This role requires a strong customer service orientation and a readiness to assist users with technical issues. Ideal candidates will enjoy a hybrid work model, comprehensive training, and development opportunities. Join a collaborative environment that values your growth and contribution.

Benefits

Breakfast in the office

Wellbeing and mental health support

Career development sessions

Qualifications

• Ability to handle incoming help requests through various communication channels.
• Maintaining high user satisfaction through constructive interaction.
• Willingness to learn and adapt in a technology-driven environment.

Responsibilities

• Setup and configure PCs, Macs, and mobile devices.
• Provide IT support both remotely and on-site.
• Foster strong relationships with the rest of the company.

Skills

Customer service orientation

Helpdesk ticketing system proficiency

Strong communication skills

Interest in IT

Tools

PC Setup

Mobile Device Configuration

Job description

Service Desk Analyst Platformer page is loaded **Service Desk Analyst Platformer**remote typeHybrid locationsLondon time typeFull time posted onPosted 27 Days Ago job requisition idJR0080994 Hybrid**Agency :**Havas Media**Job Description :**Platform position with IT shared services.HELLO THERE, IN ORDER TO SUCCESSFULLY APPLY, YOU MUST ANSWER THE FOLLOWING QUESTIONS.PLEASE POP THE QUESTIONS & ANSWERS ON THE TOP OF YOUR CV FOR US TO READ, MANY MANY THANKS, AND GOOD LUCK!**3. We would love to find out more about you and your future ambitions. Describe to us how taking part in this programme would benefit and impact your future goals.****Havas UK Job Description**Service Desk Support Analyst, Havas Shared Services.We provide comprehensive IT support to over 2000 users across the UK and Ireland, ensuring the smooth operation of all Havas agencies. Our team is dedicated to bringing the agency to life by maintaining seamless technology services. As a Platformer, you can expect to be an integral part of this dynamic environment, contributing to the success and efficiency of our operations.We are looking for a Platformer with:• We are looking for someone who can efficiently handle all incoming helprequests through the helpdesk ticketing system, telephone, email, or in person.• The ideal candidate will approach each request in a positive, helpful, andconstructive manner, with the goal of maintaining high user satisfaction.• Additionally, this role involves fostering strong relationships between the ITService Desk and the rest of the company.• An interest in computing and a strong desire to learn are essential for thisposition. On the 6-month programme, you’ll be involved in:• Set up, configure, and build PCs, Macs, and mobile devices.• Deliver IT support both remotely and on-site.• As a team member, you join a dynamic, innovative environment where your skills and knowledge are highly valued. At Havas IT, we are committed to providing exceptional support and services across the UK, and your role is crucial in achieving this goal.• As part of Havas IT, you will be able to work with diverse colleagues and gain exposure to a wide range of technologies. This experience will enhance your technical skills and broaden your understanding of the industry.• Our team is dedicated to fostering a collaborative and supportive work environment. You will have access to a wealth of resources and expertise, ensuring you have the support you need to succeed in your role. Whether tackling complex projects or assisting with office moves, you can count on your colleagues to lend a helping hand.• We believe that continuous learning and development are key to our success. You can access various training programs and professional development opportunities as a new hire. We encourage you to take advantage of these resources to further your career and contribute to Havas IT's growth.On the Platform programme, you'll benefit from:• A dedicated Buddy• Introductions and breakfasts with Senior Leaders• Pastoral Support• Free breakfast in the office• Wellbeing and mental health support• Yulife - wellbeing app• Employee assistance programmeTraining and Development sessions• Communication• Productivity• Goal Setting and Objectives• Career Development• Diversity, Equity & Inclusion• Networking• CV & LinkedIn• Industry Insight sessions• Group ProjectAs an equal opportunity’s employer, we are committed to a diverse workforce and a barrier-free recruitment process. If you require any reasonable adjustments made to the recruitment process, please let us know.**This role is a 100% office-based.**Office Location: 3 Pancras Square, London N1C 4AG#LI-TG1**Contract Type :**Intern**Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.**Founded in 1835 by Charles-Louis Havas, Havas is one of the world’s largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation. **Life at Havas**We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore. **Havas Creative Network**At Havas, we believe creativity isn’t just a description of our business, it is part of our agencies’ DNA. We bring together some of the industry’s most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients. **Havas Media Network**We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience – in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs, and measuring the impact of media experiences. **Havas Health**Driven by human purpose and focused on the betterment of humanity through health, Havas Health & You leverages a global collection of experts and individuals to help people everywhere live healthier lives. With a spirit rooted in innovation, creativity, and education, we are dedicated to delivering consistent excellence and groundbreaking work.