Service Desk Analyst

Investigo Limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Service Desk Analyst in Surrey for an initial 6-month contract. The role emphasizes excellent communication and user support skills, requiring a calm demeanor when resolving issues. Ideal candidates should have IT support experience and be approachable under pressure. Responsibilities include serving as the primary contact for IT support, monitoring support requests, and performing desktop application support. Immediate availability is preferred.

Responsibilities

• Serve as the primary IT support contact for remote business users.
• Monitor and respond to support requests through chat and other communication channels.
• Provide clear, calm communication while troubleshooting user issues.
• Perform basic desktop and application support tasks.
• Escalate more complex issues during incidents.
• Actively engage with users and manage expectations.

Skills

Exceptional communication and interpersonal abilities

Friendly, approachable behaviour

Basic proficiency in desktop and application support

Hands-on attitude

Ability to remain composed under pressure

Previous experience in IT support or service desk roles

Job description

IT Support / Service Desk Analyst

Contract: 6 Months initially

Location: Surrey

IR35: Inside IR35

Start: ASAP

Overview

We are currently looking for a personable and proactive Service Desk Analyst to join a dynamic team. This role focuses heavily on user communication, providing reassurance, and delivering first‑line support. This position prioritises excellent communication skills, calmness under pressure, and a hands‑on approach to resolving issues.

Key Responsibilities

• Serve as the primary IT support contact for remote business users.
• Monitor and respond to support requests through chat and other communication channels.
• Provide clear, calm communication and reassurance while troubleshooting user issues.
• Perform basic desktop and application support tasks.
• Escalate more complex issues and assist in managing applications during incidents.
• Actively engage with users, follow up on support tickets, and manage expectations effectively.
• Work cohesively onsite with the existing IT team to support operational stability.

Key Skills & Experience

• Exceptional communication and interpersonal abilities
• Friendly, approachable behaviour with confidence in handling stressed users.
• Basic proficiency in desktop and application support.
• A hands‑on attitude with the willingness to learn and adapt.
• The ability to remain composed and professional in a high‑pressure environment.
• Previous experience in IT support or service desk roles

If you are available immediately, and looking for your next role, please apply with a copy of your CV or email: [e-mail]

At Investigo, we make recruitment feel easy.

Let’s keep this simple. We’re all about your success, as your success is our business. We are part of The IN Group, a collection of six award‑winning specialist brands that supply the globe with end‑to‑end talent solutions. With recruitment at the core of our business, we’ve been connecting people since 2003.

Data & Privacy

By applying, you consent to Investigo collecting and processing your data for the purpose of recruitment and placement, in accordance with applicable data protection laws. For more information, please refer to our Privacy Notice at investigo.co.uk.