Service Delivery Coordinator – Gas & Home Services

Bromford Housing Group; Chipping Sodbury; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading housing provider in England is seeking an experienced Service Coordinator to manage the delivery of in-house gas services in Chipping Sodbury. The role involves planning work schedules for engineers, monitoring service requests, liaising with customers and ensuring compliance with quality standards. The ideal candidate should have strong IT and communication skills along with a proven background in service coordination. The position offers a full-time office-based work schedule, supporting a collaborative team environment.

Benefits

Flexible and hybrid working

Performance related pay

Pension schemes with employer contributions

Employee Assistance Programme

Generous holiday and sick pay

Annual allowance for benefits

Qualifications

• Experience in service coordination, planning, compliance, or a similar fast-paced environment.
• Strong communication and interpersonal skills with a friendly, professional attitude.
• Attention to detail and strong organisational skills.

Responsibilities

• Plan daily schedules for heating engineers and coordinate service delivery.
• Allocate work to engineers effectively.
• Monitor job progress using digital scheduling platforms.
• Liaise with customers and internal teams regarding service issues.
• Ensure compliance with operational processes.
• Assist in compiling performance reports.

Skills

Service coordination

Strong IT skills

Excellent communication

Organisational skills

Job description

A leading housing provider in England is seeking an experienced Service Coordinator to manage the delivery of in-house gas services in Chipping Sodbury. The role involves planning work schedules for engineers, monitoring service requests, liaising with customers and ensuring compliance with quality standards. The ideal candidate should have strong IT and communication skills along with a proven background in service coordination. The position offers a full-time office-based work schedule, supporting a collaborative team environment.