Service Coordinator Team Leader

STILL Danmark A/S; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in Warrington is seeking a Service Coordinator Team Leader to supervise the Service Administration team. You will ensure high-quality customer service, manage breakdown calls efficiently, and oversee compliance with Health & Safety procedures. The ideal candidate has experience in customer service management and a strong focus on operational efficiencies. This full-time position offers an opportunity to make a significant impact in service delivery.

Qualifications

• Experience in managing customer service teams.
• Strong understanding of Health & Safety and Environmental procedures.
• Ability to analyze metrics such as customer satisfaction and response times.

Responsibilities

• Ensure high-quality support services to customers.
• Supervise and manage the Service Administration team.
• Ensure customer breakdown calls are handled efficiently.

Skills

Customer service

Communication

Problem-solving

Job description

Service Coordinator Team Leader page is loaded## Service Coordinator Team Leaderlocations: Warrington, United Kingdomtime type: Full timeposted on: Slået op i dagjob requisition id: JR-0083551The Service Coordinator Team Leader is responsible for ensuring the provision of high-quality support services to customers, taking responsibility for the day to day supervision and management of the Service Administration team, to be responsible for delivering operational efficiencies and process improvements to enhance the customer service delivered by the team, ensuring both customer and Linde KPIs are met..# **Det tilbyder vi:**Ensuring that all Health & Safety and Environmental procedures are always followed and maintain general housekeeping rules. Ensure familiarity with the requirements of the appropriate quality systems that apply, i.e. ISO9001 • To ensure that customer breakdown calls are received and administered in an efficient and professional manner, achieving first time fix & response times wherever possible to achieve maximum efficiency and the required quality standards. • Act as the first point of escalation for job & incident management • To manage the Servicing and Thorough Examination Plans for the area of responsibility ensuring all services are carried out in accordance with the agreed procedures and timescales. • To be responsible for providing quality estimates to customers for repairs, following service and breakdown, including maintaining a follow up and logging procedure.# **Om dig:**Key metrics (e.g. annual turnover, production cost, purchase volume, budget): • Customer satisfaction and net promotor score • Response times / contract adherence • % Travel Time • First time fix • On Time Servicing • Aged WIP • Estimates for repairs provided • Engineer Productivity