Service Coordinator Team Leader

KION Group; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global logistics company in Warrington is seeking a Service Coordinator Team Leader to oversee the Service Administration team, ensuring high-quality support services and operational efficiencies. The ideal candidate will enhance customer satisfaction through effective team management and incident resolution. This full-time role emphasizes process improvements and adherence to quality standards.

Qualifications

• Experience in managing a service administration team.
• Ability to provide quality customer service.
• Familiarity with Health & Safety and Environmental procedures.

Responsibilities

• Ensure provision of high-quality support services to customers.
• Supervise and manage the Service Administration team.
• Deliver operational efficiencies and process improvements.
• Act as the first point of escalation for incidents.

Skills

Customer satisfaction management

Response time optimization

Quality systems knowledge

Incident management

Job description

Service Coordinator Team Leader page is loaded## Service Coordinator Team Leaderlocations: Warrington, United Kingdomtime type: Full timeposted on: Heute ausgeschriebenjob requisition id: JR-0083551The Service Coordinator Team Leader is responsible for ensuring the provision of high-quality support services to customers, taking responsibility for the day to day supervision and management of the Service Administration team, to be responsible for delivering operational efficiencies and process improvements to enhance the customer service delivered by the team, ensuring both customer and Linde KPIs are met..# **Das bieten wir:**Ensuring that all Health & Safety and Environmental procedures are always followed and maintain general housekeeping rules. Ensure familiarity with the requirements of the appropriate quality systems that apply, i.e. ISO9001 • To ensure that customer breakdown calls are received and administered in an efficient and professional manner, achieving first time fix & response times wherever possible to achieve maximum efficiency and the required quality standards. • Act as the first point of escalation for job & incident management • To manage the Servicing and Thorough Examination Plans for the area of responsibility ensuring all services are carried out in accordance with the agreed procedures and timescales. • To be responsible for providing quality estimates to customers for repairs, following service and breakdown, including maintaining a follow up and logging procedure.# **Aufgaben und Qualifikationen:**Key metrics (e.g. annual turnover, production cost, purchase volume, budget): • Customer satisfaction and net promotor score • Response times / contract adherence • % Travel Time • First time fix • On Time Servicing • Aged WIP • Estimates for repairs provided • Engineer Productivity