Service Coordinator

Komplex Group; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused organization in the West Midlands is seeking a Community Service Co-Ordinator. This role involves leading a team to deliver high-quality care for individuals with complex needs. You must have a full UK driving licence and experience in a regulated care setting. The position offers fully funded training, 24/7 GP access, and various employee benefits. If you’re dedicated to making a positive difference in people's lives, we’d love to hear from you.

Benefits

Fully funded training

24/7 GP access

Free mental health support

Life insurance

Retail discounts and vouchers

Gym memberships discounts

Employee of the Month recognition

Qualifications

• Proven track record of working in a regulated care environment.
• Experience of providing care and support for clients with behavior that can challenge.
• Enthusiastic and positive demeanor.

Responsibilities

• Supervise and manage a small team, providing support and development.
• Monitor staffing levels and ensure care coverage.
• Work with nurses to identify training needs for staff.

Skills

Ability to drive

Experience in regulated care environment

Support for clients with mental health difficulties

Understanding of relevant legislation

Commitment to high standards of care

Education

NVQ/QCF Level 3 in care

Tools

Basic IT competence

Job description

Overview

Start your journey in a rewarding career, Join Komplex Community! Empowering people with learning disabilities and complex needs to lead enriched, independent lives with dignity and purpose.

Job Title: Community Service Co-Ordinator

Location: West Midlands

Pay: £15.00 per hour

Required: Must hold a full UK Driving Licence

Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.

About Komplex Community:

Komplex Community provides high-quality, person-centred supported living services across Shropshire and Staffordshire for adults with autism, learning disabilities, mental health needs, and behaviours that may challenge.

We believe in empowering individuals to take control of their lives, and we are equally committed to investing in our team through meaningful training, support, and career growth.

About The Role:

Komplex Community are now hiring for a service co-ordinator in the Shropshire, Staffordshire & West Midlands area to provide leadership within the clients home, ensuring that the delivery of care is of high-quality.

The Service Coordinator is responsible for the care delivered, demonstrating critical thinking and skills in the management of clients. You will work collaboratively with the team to meet the needs of clients, supporting the delivery of policy and procedures, leading, coaching and mentoring a small team.

A Home That Feels Like Theirs:

At Komplex Community, we provide more than support — we offer a safe, respectful, and empowering environment for people to thrive in their own homes.

Our team delivers consistent, compassionate care tailored to each individual’s needs. As a Support Worker, you’ll play a key role in helping people develop life skills, confidence, and emotional resilience. No two days are the same — but every day has the power to change someone’s life.

Main Duties included in this role:

• Supervise and manage a small team, Seniors and Support Workers, providing supervision, role development and support. Carry out performance reviews as and when required.
• Undertake return to work interviews with staff following periods of sickness.
• Convene, chair and minute staff meetings for each client staff group.
• Work with the Komplex Nurses and contribute to the identification of training needs for all levels of staff and ensure training reflects developments in the area of care delivery and management.
• Monitor staffing levels in each client package, requesting recruitment intervention as necessary.
• Ensuring all shifts are covered in allocated packages, maintaining full responsibility for the safe coverage of care by appropriately skilled staff.

Specifications we are looking for:

• Ability to drive, have the use of your own vehicle and flexible to travel
• Proven track record of working in a regulated care environment
• Experience of supporting clients with mental health difficulties
• Experience of providing care and support for clients with behaviour that can challenge
• NVQ/QCF Level 3 in care
• Understanding and knowledge of relevant legislation (e.g. CQC fundamental standards, health and safety)
• Competent in basic IT
• Commitment to providing and maintaining high standards of care and support
• Enthusiastic and positive

Why Join Komplex Community?

We value and invest in every member of our team. When you join us, you can expect:

• Fully funded training and career development opportunities
• 24/7 GP access for you and your immediate family
• Free mental health support and wellbeing check-ins
• Life insurance and everyday support advice lines
• Retail discounts and vouchers (Amazon, Tesco, Nike, and more)
• Up to 33% off gym memberships and wellbeing reward schemes
• Employee of the Month recognition and £50 voucher prize
• Structured rota supporting a healthy work-life balance

Make a Real Difference

This is more than a job — it’s a role where you can help others live more independently, confidently, and joyfully. If you’re ready to make a meaningful impact in a professional, values-driven environment, we’d love to hear from you.

Additional Information

• This position is exempt from the Rehabilitation of Offenders Act 1974 and subject to an enhanced DBS check and satisfactory references. All criminal convictions, including spent ones, must be declared.

Help Shape a Brighter Future

Join us in creating a safe, empowering environment where young people can grow, heal, and thrive.

Support independence. Grow with us. Be part of Komplex Community.

Find out more here: www.komplexcommunity.co.uk