Service Coordinator

Orona Group; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A European business group in vertical transportation is seeking a Service Coordinator for its Glasgow office. The role involves updating internal systems, managing customer relations, and ordering materials while ensuring targets are met. Ideal candidates will have customer-facing experience and proficiency in Microsoft Office. This position offers competitive salary and benefits, including a company vehicle and generous holiday days.

Benefits

Competitive salary

Company vehicle

25 days holiday + bank holidays

Unlimited access to qualified GPs

Discounts with over 800 retailers

Access to eye-test vouchers

Opportunities for overtime

Awards for long-term service

Sick pay scheme

Recruitment referral scheme

Life assurance

Qualifications

• Proven experience in a customer-facing role.
• Confidence and proficiency with Microsoft Office.
• Strong interpersonal skills and ability to meet deadlines.

Responsibilities

• Updating internal systems on receipt of customer orders.
• Maintaining contact with customers for scheduling works.
• Ordering materials and supporting technicians with queries.
• Managing inbound materials and their distribution.
• Closing repairs and ensuring monthly targets are achieved.
• Managing the live order book and providing reporting.
• Guiding customer expectations on the company’s services.
• Supporting regional office service functions.

Skills

Customer relationship management

Microsoft Office proficiency

Interpersonal skills

Job description

Orona Group is a leading European business group in sustainable vertical transportation. With almost 60 years of experience, we deliver value to customers through a platform of products and services covering design, manufacture, installation, maintenance, modernization, refurbishment, and replacement of lifts and escalators in all market segments.

Our company is committed to people. We have a cooperative business model with 5,700 employees across 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries worldwide. In the UK, we provide national installation and service coverage from regional offices. Nearly 300 full‑time employees make up the UK team, bringing a wealth of skill, knowledge, and local market experience.

Company Highlights:

• 1 out of every 10 new lifts in Europe is an Orona lift
• 100 countries have Orona products installed
• 300,000 lifts worldwide with Orona technology
• 25,000,000 people travel daily by Orona lifts
• Number 1 in production capacity in Europe for complete lifts
• 1st company in the sector worldwide certified in Ecodesign – ISO 14006

Service Coordinator – Glasgow

Location: Glasgow, Scotland, United Kingdom

Responsibilities:

• Updating internal systems on receipt of customer orders and insurance works.
• Maintaining regular contact with customers via email and telephone to agree suitable dates for works.
• Ordering materials as required and supporting company technicians with any technical queries.
• Managing inbound materials, collating, and arranging their distribution to in‑house engineers and subcontractors.
• Closing repairs and ensuring monthly targets are achieved.
• Managing the live order book, forecasting production, and providing accurate reporting to the management team.
• Managing and guiding customer expectations on the company’s services.
• Supporting the regional office service administration functions, including the call centre.

Qualifications:

• Proven experience in a customer‑facing role, building effective relationships with internal and external customers.
• Confidence and proficiency with Microsoft Office (Word, Excel), databases, and online portals, working independently.
• Strong interpersonal skills, approachable, organised, and able to meet demanding deadlines.

Benefits:

• Competitive salary
• Company vehicle
• 25 days holiday + bank holidays
• GP24 service – unlimited access to qualified GPs 24 hours a day, 365 days a year
• Orona Rewards scheme – discounts with over 800 retailers
• Access to eye‑test vouchers
• Excellent opportunities for overtime
• Awards for long‑term company service
• Competitive company sick pay scheme
• Access to company recruitment referral scheme
• Life assurance

Seniority level: Entry level

Employment type: Full‑time

Job function: Other