Service Controller

HR GO Driving; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A logistics and service management company in the United Kingdom is seeking a Team Leader to oversee a team of Service Engineers. The role involves scheduling jobs, managing client relationships, and ensuring adherence to service level agreements. The ideal candidate should have experience in the construction or mechanical handling sector. Working hours are Monday to Friday, 8am to 5pm.

Qualifications

• Experience within the construction or mechanical handling sector.

Responsibilities

• Manage a team of 15 engineers, including field service activities and the servicing of equipment.
• Book in and schedule breakdowns, attend clients' premises, and oversee existing contracts.
• Build client relations and expand upon existing contracts.
• Deal with estimates from the after-service side and invoice queries.
• Ensure all SLA's are being adhered to for each client.
• Work within Monday to Friday 8am to 5pm hours.

Job description

Position Overview

Overseeing the work allocated to Service Engineers, you will be booking in jobs and urgent breakdowns. Customer Service and support is of utmost importance, so the role is to ensure that customers needs and expectations are dealt with promptly and efficiently.

Responsibilities

• Manage a team of 15 engineers, including field service activities and the servicing of equipment.
• Book in and schedule breakdowns, attend clients' premises, and oversee existing contracts.
• Build client relations and expand upon existing contracts.
• Deal with estimates from the after-service side and invoice queries.
• Ensure all SLA's are being adhered to for each client.
• Work within Monday to Friday 8am to 5pm hours.

Qualifications

• Experience within the construction or mechanical handling sector.