Service Advisor – Build Trusted Customer Relationships

Vertu Motors plc; Mansfield; On-site; GBP 30,000; Full time

Job summary

A leading motor retailer is seeking a Service Advisor to join the team in Mansfield. The successful candidate will manage customer relationships, ensure satisfaction during vehicle servicing, and upsell products. Candidates should have customer-facing experience, strong communication skills, and the ability to thrive in a fast-paced environment. This full-time role offers a competitive salary of £30,000 and various benefits including training, holidays, and a pension scheme.

Benefits

25 days holiday plus bank holidays

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to work in a fast-paced environment while meeting targets.
• Strong relationship building and communication skills.

Responsibilities

• Act as the relationship manager between customers and the workshop.
• Set customer expectations and keep in touch throughout the service.
• Upsell additional products and follow up on customer satisfaction.

Skills

Customer focus

Relationship maintenance

Communication skills

Job description

A leading motor retailer is seeking a Service Advisor to join the team in Mansfield. The successful candidate will manage customer relationships, ensure satisfaction during vehicle servicing, and upsell products. Candidates should have customer-facing experience, strong communication skills, and the ability to thrive in a fast-paced environment. This full-time role offers a competitive salary of £30,000 and various benefits including training, holidays, and a pension scheme.