Service Advisor – Automotive Aftercare & Customer Care

HGVTraders LTD.; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service provider in Birmingham seeks a confident Service Advisor to enhance customer experience. You will greet customers, manage vehicle bookings, and communicate service updates, ensuring excellent service. Ideal candidates will have prior experience, strong communication skills, and organizational abilities. Join a supportive team with a variety of benefits, including holidays, company pension, and employee discounts.

Benefits

30 Days Holiday Including 8 Bank Holidays

Company Sick Pay

Pension Contribution

Employee Discounts

Free Eye Tests

On-Site Parking

Cycle To Work Scheme

Qualifications

• Previous experience as a Service Advisor Aftersales role within the motor trade is preferred.
• Full UK driving licence is desirable.

Responsibilities

• Greet customers and act as the main point of contact throughout their service.
• Book in vehicles for service, repair, and MOT.
• Provide clear explanations of work required and costs.
• Keep customers updated on service progress.
• Handle customer queries and complaints effectively.

Skills

Customer service

Communication skills

Organizational skills

IT proficiency

Job description

A leading automotive service provider in Birmingham seeks a confident Service Advisor to enhance customer experience. You will greet customers, manage vehicle bookings, and communicate service updates, ensuring excellent service. Ideal candidates will have prior experience, strong communication skills, and organizational abilities. Join a supportive team with a variety of benefits, including holidays, company pension, and employee discounts.