Service Advisor

Lloyd Motor Group; York and North Yorkshire; On-site; GBP 26,000 - 30,000; Full time

Job summary

A family-run car retailer group in York is seeking a talented Service Advisor to join their Aftersales team. The ideal candidate will have excellent customer service skills, along with a proactive approach to advising on technical issues and booking vehicles. Competitive salary of £26,660 plus bonus, along with benefits including 33 days of annual leave, a cycle to work scheme, and comprehensive training. Join a supportive team that values and invests in your development.

Benefits

33 days of annual leave

Cycle to work scheme

Free flu jabs

Life Cover

Internal and manufacturer training

Healthcare cash plan

Retail discount scheme

Free staff parking

Qualifications

• Motivated with a proactive approach to customer service.
• Enjoys influencing the success of the Service department.
• Excellent interpersonal and organisational skills.

Responsibilities

• Dealing with customers professionally and courteously.
• Advising on technical queries/issues.
• Booking vehicles for work and updating customers.
• Selling repairs/parts and finalising invoices.

Skills

Customer service skills

Interpersonal skills

Organisational skills

IT literacy

Knowledge of Kerridge

Job description

We have a fantastic opportunity for a talented Service Advisor to join the Aftersales team at our Lloyd Land Rover site جاه.songanced in York.

Salary: Basic salary of £26,660 + Bonus

Hours: 42.5 hours per week

Role responsibilities:

• Dealing with all customers in a professional, prompt Daphne and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

An ideal Service Advisor will hold the following skills and experiences:

• Motivated, with a proactive approach to customer torchvision.
• Enjoy the challenge of influencing the success of the Service department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.

Company Benefits:

• 33 days of annual leave, inclusive of Bank Holidays.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.

About Lloyd Motor Group:

Founded in 1976, Lloyd Motor Group is one of the UK's largest family‑run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

Benefits of Working With Us

Medicash healthcare cash plan is available for all colleagues.

Holidays

30 days of holiday a year. Plus an extra day off on your birthday.

Retail Discount Scheme

Highstreet discounts and cashback opportunities.

Refer a Friend Scheme

Colleague incentive of £500 for recommending great people to join us.

Great Facilities

We take pride in our state‑of‑the‑art working environments and facilities.

Staff Parking

Free staff parking at the majority of our sites or subsidised parking.