Service Advisor

Vertu Motors plc; Ayr; On-site; GBP 35,000 - 41,000; Full time

Job summary

A leading motor retailer in Scotland is seeking a Service Advisor to manage customer relationships and improve satisfaction. You will be the primary point of contact for customers in a fast-paced environment. Ideal candidates will have excellent communication skills and prior customer service experience. This role offers excellent benefits and development opportunities in a recognized dealership.

Benefits

25 days holiday rising with length of service

Access to cashback and discounts

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Excellent communication and relationship-building skills.

Responsibilities

• Serving as the main point of contact for service customers.
• Maintaining strong customer satisfaction.
• Collaborating with the workshop team.

Skills

Customer-facing service experience

Communication skills

Relationship-building skills

Job description

Vertu Toyota Ayr

As one of the UK’s leading motor retailers and a key player in Scotland, we are offering an exciting opportunity for you to join our award-winning, state-of-the-art dealership as a Service Advisor at Vertu Toyota Ayr.

We have recently been recognised as Best Motor Dealer in Scotland at the 2025 Scotland Business Awards along with a Bronze Awards for Best Employer in Town from Toyota GB.

Package

• Up to £35,000 basic salary (depending on experience)
• Excellent company benefits

Why this role matters

As a Service Advisor, you will serve as the primary liaison between our customers and the workshop. Your responsibilities extend beyond managing service appointments; you are expected to foster trusted relationships and consistently provide an outstanding customer experience.

What you’ll be doing

• Serving as the main point of contact for service customers and managing their relationships effectively.
• Maintaining strong customer satisfaction and encouraging long-term loyalty.
• Collaborating with the workshop team to ensure services are delivered promptly and efficiently.
• Providing leadership and mentorship to support the broader service team.
• Managing customer expectations and staying in touch with clients throughout every stage of the service or repair process.
• Promoting additional products and following up to confirm that customers are satisfied with the work completed.

What we’re looking for

• Previous customer-facing service experience is essential.
• Experience within the automotive industry is preferred but not essential.
• Ability to work in a fast-paced environment whilst meeting targets and deadlines
• Excellent communication and relationship-building skills

Why join us?

Vertu are proud to invest in the personal development of our team and successful applicants will receive continuous training both in house as well as Toyota GB training. There is a clear pathway career for this role and opportunity to progress your career. There is also a wide range of benefits you would expect to receive from an employee of choice, including:

• 25 days holiday rising with length of service – plus bank holidays
• Access to our online rewards platform giving you cashback and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity

Apply today to be considered for this vacancy.

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include verifying your recent employment, address, credit history, and criminal record check.