Service Administrator

Swarco Traffic Holding AG; Hemel Hempstead; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading traffic management solutions company in Hemel Hempstead is seeking a Service Administrator to support the APT Skidata business. Responsibilities include answering client calls, dispatching engineers using the IFS system, and managing invoicing and customer quotes. The ideal candidate is detail-oriented, possesses strong communication skills, and is proficient in Microsoft Excel and Outlook. This role offers development opportunities in a dynamic work environment.

Benefits

25 days holiday plus the option to holiday

Additional Day’s Leave – Birthday

Employee Assistance Programme

Employee discounts portal

Life assurance

Qualifications

• Strong written and verbal communication skills.
• Attention to detail and a positive attitude.
• Willingness to learn and develop personal skills.

Responsibilities

• Answer incoming calls from clients, engineers, and colleagues.
• Log, investigate, and dispatch engineers using the IFS system.
• Procure customer purchase orders as required.

Skills

Positive attitude

Strong communication skills

Advanced Microsoft Excel

Advanced Microsoft Outlook

Tools

IFS system

Job description

The Better Way. Every Day.At the forefront of intelligent traffic management, we design and deliver innovative solutions that keep people moving safely and efficiently across the UK and Ireland. We lead in intelligent traffic management but also support different businesses across the Road markings, Parking solutions, People Access and Stadia Access functions.

SWARCO The Better Way. Every Day. | Part of the global SWARCO Group.

What you will doWe have a vacancy for a Service Administrator for the APT Skidata business based in Hemel Hempstead (HP2). This supports the business by providing support on Administration success in this role will be enabling the business to operate efficiently. You will also:

• Answering incoming calls from clients, engineers and colleagues
• Working with our system (IFS) to log, investigate and dispatch engineers
• Gain customer purchase orders as required for works /contracts.
• Other business functions including Invoicing, Customer Quotes, Portal Management, Procurement and Part/Order management.

What we are looking for

• Positive attitude with a keen eye for detail.
• Strong communication skills both written and verbal
• Office based minimum 4 days per week
• Advanced Microsoft Skills: Excel, Outlook especially
• Willingness to learn and develop personal skills

What we offer

• 25 days holiday rising plus the option to holiday.
• Additional Day’s Leave – Birthday
• Employee Assistance Programme
• Employee discounts portal
• Life assurance

Interested?

Please apply by clicking on the link below and share your details.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We, therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed. We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.