Service Administrator

Rdehospital; Exeter; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Exeter is seeking a motivated Service Administrator to support the Oncology & Haematology Administration team. This role involves coordinating patient attendance for clinics and managing administrative processes efficiently. The successful candidate must demonstrate strong communication skills and provide excellent customer care, especially in challenging situations. Flexibility and teamwork are essential, along with the ability to prioritize tasks effectively. The position offers a competitive salary and a range of employee benefits.

Benefits

27 days annual leave plus bank holidays

NHS Pension scheme

Staff discounts on shopping

Cycle to work scheme

Salary sacrifice options

Qualifications

• Ability to prioritize workload and work on own initiative.
• Demonstrate empathy and sensitivity when communicating with patients.
• Experience in administrative roles is preferred.

Responsibilities

• Coordinate and organize patient attendance for outpatient and inpatient clinics.
• Act as a point of contact for department queries.
• Ensure administrative processes are dealt with efficiently.

Skills

Strong team player

Effective communication

Customer care

Organizational skills

Job description

The Oncology & Haematology Administration team are looking to recruit a Service Administrator (previously known as Medical Secretary), who is highly motivated and can work on their own initiative, but is also a strong team player.

The roles will coordinate and organise the attendance of patients to outpatient & inpatient clinics.

Ensure all administrative processes and enquiries are dealt with in an efficient and timely manner. Act as a point of contact for the Department or specialty, dealing with queries and passing on relevant information to appropriate team members, as required.

Provide excellent customer care in a calm and professional manner where some situations may be challenging.

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

We are a large team providing administration support to the Oncology Consultants and the wider multidisciplinary team, flexibility is an essential element of the role. The successful candidate will need to demonstrate strong administration and communication skills with the ability to prioritise a workload. The candidate will be required to demonstrate empathy and sensitivity when communicating with patients and relatives.

Working Pattern: 37.5 hours, hours to be discussed at interview

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of rejehaving a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trustand Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state‑of‑the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

Our values are at the heart of everythingtech we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration таңда journey.

Looking after you is important to us.

We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual enige (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study जोखिम engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
<ИА>Cycle to work scheme

These are just a few of the benefits available – if the role is something you Amherst interested in, we would love to hear from you.

• Salary Band 3: £24,937 - £26,598 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-63302-12259
• Contract Type Permanent
• Closing Date 28 January, 2026 паказ>
• Job Category Administration