Service Admin & Customer Support Specialist

DAF Trucks UK; Bournemouth; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading commercial vehicle dealership in Bournemouth is seeking a proactive Service Administrator. Responsibilities include serving as the first point of contact for service-related inquiries, maintaining service records, and ensuring smooth communication with customers and the workshop. The candidate should possess strong organizational skills, attention to detail, and excellent communication abilities, ideally with experience in a fast-paced customer-focused environment. An attractive salary of £26,500 to £28,000 is offered along with numerous employee benefits.

Benefits

Employee Assistance program

Free parking

Pension Scheme

30 days holiday including Bank Holidays

Qualifications

• Previous experience in a fast-paced, customer-focused environment is desired.
• Experience within a main dealership is desirable but not essential.
• Ability to work independently or as part of a team.

Responsibilities

• Act as the first point of contact for service-related enquiries.
• Maintain and update service records and compliance logs.
• Provide regular updates to customers on vehicle progress and completion times.

Skills

Strong organisational and time management skills

Excellent communication and customer service

Attention to detail

Ability to work in a fast-paced environment

Job description

A leading commercial vehicle dealership in Bournemouth is seeking a proactive Service Administrator. Responsibilities include serving as the first point of contact for service-related inquiries, maintaining service records, and ensuring smooth communication with customers and the workshop. The candidate should possess strong organizational skills, attention to detail, and excellent communication abilities, ideally with experience in a fast-paced customer-focused environment. An attractive salary of £26,500 to £28,000 is offered along with numerous employee benefits.