Senior Visitor Experience Lead — Nature Centre

Suffolk Wildlife Trust; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A conservation charity is seeking a Senior Visitor Experience Officer for the Carlton Marshes Visitor Centre. This role involves leading operations to create welcoming and engaging experiences for visitors. Responsibilities include staff management, income generation, and community engagement. Candidates should have strong leadership and communication skills, along with experience in managing public-facing venues. The position offers a salary of up to £30,000 and various employee benefits, including generous annual leave and a pension contribution.

Benefits

33 days annual leave (increasing to 38)

9% employer pension contribution

Free life insurance

Discounts at retail partners

10% discount in visitor centre cafes

Qualifications

• Proven experience of leading visitor engagement or running a public-facing venue.
• Experience supervising and managing staff and volunteers.
• Strong ability to engage diverse audiences and deliver inclusive experiences.

Responsibilities

• Lead the delivery of high-quality, inclusive experiences at the visitor centre.
• Oversee day-to-day centre operations and maintain customer service standards.
• Drive income generation through room hire and group visits.

Skills

Leadership

Customer Service

Communication

Organizational Skills

People Skills

Tools

Microsoft 365

Social Media

Job description

A conservation charity is seeking a Senior Visitor Experience Officer for the Carlton Marshes Visitor Centre. This role involves leading operations to create welcoming and engaging experiences for visitors. Responsibilities include staff management, income generation, and community engagement. Candidates should have strong leadership and communication skills, along with experience in managing public-facing venues. The position offers a salary of up to £30,000 and various employee benefits, including generous annual leave and a pension contribution.