Senior Travel & Medical Assistance Lead

Healix Group; Esher; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading healthcare solutions provider in Esher, UK, is looking for a Senior Assistance Coordinator to enhance their International Medical Assistance team. The role involves providing first line support and this will appeal to candidates with a proactive nature and excellent communication skills. You will manage travel and medical assistance requests, ensuring a timely, customer-focused response. The ideal candidate will possess at least 12 months of relevant experience, geographical knowledge, and a compassionate, can-do attitude.

Qualifications

• Minimum of 12 months experience in an Assistance Coordinator or similar role.
• Excellent written and verbal English skills to a native standard.
• Good geographical knowledge for effective decision making.

Responsibilities

• Provide first line support and guidance to the team.
• Handle calls with empathy and customer focus.
• Create and manage case files accurately.

Skills

Excellent written and verbal communication skills

Team work

Good geographical knowledge

Calm under pressure

Empathy and responsiveness

Job description

A leading healthcare solutions provider in Esher, UK, is looking for a Senior Assistance Coordinator to enhance their International Medical Assistance team. The role involves providing first line support and this will appeal to candidates with a proactive nature and excellent communication skills. You will manage travel and medical assistance requests, ensuring a timely, customer-focused response. The ideal candidate will possess at least 12 months of relevant experience, geographical knowledge, and a compassionate, can-do attitude.