Senior Technical Service Manager

CBRE; Sheffield; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global provider of facilities management is looking for a Senior Technical Manager in Sheffield to lead global technical operations. The role will require collaboration among multiple teams to ensure high service standards and compliance with statutory regulations. The ideal candidate will have a degree in engineering and 10+ years of experience in Facilities Management, including reliability engineering. This position offers the opportunity to drive operational efficiency and integrate sustainability initiatives.

Qualifications

• Minimum 10 years of experience in Facilities Management.
• At least 5 years of experience in reliability engineering or asset management.
• Ability to explain technical issues to non-technical stakeholders.

Responsibilities

• Spearhead global technical operation across customer account.
• Collaborate with various teams to implement operational strategies.
• Provide leadership on critical operational activities.

Skills

Problem-solving and analytical skills

Communication and interpersonal skills

Knowledge of reliability engineering tools

Experience in Facilities Management

Experience with large-scale asset management

Incident management experience

Education

Bachelor’s or master’s degree in engineering or related field

Job description

Overview

Sheffield - England - United Kingdom of Great Britain and Northern Ireland

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Senior Technical Manager (STM). We are seeking a highly qualified Senior Technical Manager to spearhead the global technical operation across our customer account. This is a newly created position that will report directly to the Alliance Director. It is a strategic, tactical, and operational role designed to offer expert technical leadership across all regions and lots, ensuring high service standards, full compliance with local statutory and technical regulations, and driving operational efficiency.

What You’ll Do

• Collaborate with CBRE & Customer teams such as QHSE, Compliance, Performance Management, Operations, Finance, governance, Commercial etc. to implement innovative operational strategies, maintain accurate asset data and reporting, and strengthen partnership relationships.
• Act as a vital conduit between account operations and CBRE’s subject matter experts, bringing CBRE’s platform capabilities to life through our dedicated team.
• Drive strategy and program, working closely with in-country experts and platform teams to deliver quality and efficiency.
• Collaborate with Ørsted to gather essential data and insights, including historic asset and performance information, real estate strategy objectives, CMMS (Spacewell) data downloads, and input from strategic direction sessions to enable optimal outcomes.
• Operate a rigorous competency verification framework that includes practical assessments, peer reviews, and periodic revalidation to ensure personnel assigned to tasks are qualified and capable.
• Foster communities of practice across disciplines to promote knowledge sharing, innovation, and continuous learning. These forums connect experts, encourage collaboration, and accelerate problem-solving between CBRE & Ørsted.
• Provide technical and hard services expertise and leadership across all lots to ensure high-quality service delivery and compliance with statutory and technical standards.
• Own asset operations, including data improvement, lifecycle and capital planning.
• Serve as senior point of escalation for complex technical issues across all hard services scope.
• Provide direct technical leadership on critical operational activities such as building shutdowns, critical loss of service resolution, root cause analysis and remediation.
• Integrate sustainability initiatives into operations, driving utility savings and energy efficiency, and support Ørsted’s technology systems (Spacewell) alongside CBRE’s integrated technology suite.
• Collaborate with the QHSE and Compliance Lead and the Performance Improvement Manager to implement innovative operational strategies, manage accurate asset data and reporting, and build strong relationships across the partnership.
• Connect with CBRE platform and SME knowledge and expertise.
• Act as Technical Centre of Excellence, managing parts and materials inventory, owning asset optimisation programs, and capital planning with the aim of reducing total cost of ownership (TCO).
• Identify innovative wider projects and initiatives from a technical perspective to achieve sustainability objectives, maintaining a strong connection with CBRE Platform SMEs to bring valuable knowledge to the Ørsted account and ensure initiatives are brought to life.

Skills and Qualifications

• Bachelor’s or master’s degree in engineering, Building Services or a related field of technical services, or equivalent experience.
• Excellent problem-solving and analytical skills with the ability to identify and resolve complex technical issues.
• Strong communication and interpersonal skills with the ability to explain complex technical issues to both technical and non-technical stakeholders.
• Knowledge of industry-standard reliability engineering tools and technologies.
• Management of risks associated with operating and maintaining critical systems in buildings.
• Minimum 10 years of experience in Facilities Management with at least 5 years of experience in reliability engineering/asset management or a related field.
• Experience with large-scale, highly available, and highly scalable systems related to asset management (e.g., CMMS and reliability engineering toolkits).
• Experience in the operations of engineers and technicians to deliver services.
• Experience working in a global organization with the ability to collaborate effectively with colleagues from different regions and cultures.
• Demonstrated experience in incident management including identifying root causes and developing corrective actions.

About CBRE Global Workplace Solutions

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Service line: GWS Segment