Senior Store Assistant Keyholder

Toolstation Ltd; Maidstone; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retailer in tools and building supplies is seeking a Senior Store Assistant (keyholder) in Maidstone. The role involves managing store operations including opening/closing, handling deliveries, and providing excellent customer service. Ideal candidates should possess a friendly demeanor, reliability, and the ability to work well under pressure. Employees are offered 22 days holiday plus bank holidays, a pension scheme, and various discounts, ensuring a comprehensive benefits package.

Benefits

22 days holiday + Bank Holidays

Company pension scheme

Bonus scheme

Cycle to work program

20% discount across all Travis Perkins companies

Health and wellbeing support

Financial education support

Discounts at over 1,000 retailers

Qualifications

• You must be able to manage early starts and late finishes.
• Flexibility and commitment to support both customers and teammates.
• Experience in previous roles with a keyholder responsibility.

Responsibilities

• Trust to open and close the store, assigning tasks to the team.
• Manage deliveries, unpack stock, and maintain store cleanliness.
• Provide outstanding customer service and help customers effectively.

Skills

Friendly personality

Reliability

Accountability

Proactive selling

Job description

What you'll do

Senior Store Assistant (keyholder) in Maidstone

24 hours per week

We are looking for candidates who live locally and can easily commute to our store.

Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we're not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations.

If you're after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!

• Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short-term supervisory cover when needed.
• Get stuck in – Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
• Provide outstanding service – Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.
• Ask the right questions – Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
• Be Proactive – you'll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.

What you'll bring

• A friendly personality – You’ll help maintain our high store standards and create a workplace everyone enjoys.
• Reliability – Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
• Accountability – you’ve taken charge in a previous role and are happy to step up when needed.
• Your best self – Bring your energy, enthusiasm, and let your personality shine.

What you'll get

Why Join Us?

• 22 days holiday + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme and cycle to work program
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare +
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

About Toolstation We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.

To apply

Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.