Senior Site Reliability Engineer (SRE)

EML Payments Limited; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global fintech leader is seeking a Senior Site Reliability Engineer in Birmingham to support payment processing applications and collaborate with various departments. The role involves application support, incident management, and driving process improvements. Ideal candidates will have a strong technical background and experience in the financial services domain, along with a Bachelor's or Master's degree in a relevant field.

Benefits

Flexible working environment

Private medical cover

Participation in the company bonus scheme

Critical illness cover

Award-winning EAP service

Qualifications

• Strong understanding of incident management and ITIL processes.
• Proven experience troubleshooting complex application issues.
• Experience managing applications in cloud environments, ideally Microsoft Azure.

Responsibilities

• Monitor and support card issuing and payment processing applications.
• Resolve issues working with Development and Infrastructure teams.
• Improve processes within application support workflows.

Skills

Monitoring & Observability

Incident management

Analytical and problem-solving abilities

Excellent communication skills

Education

Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering

Tools

Microsoft SQL Server

Azure SQL

Postman

Grafana

Job description

This range is provided by EML. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

At EML Payments, we’re shaping the future of payments technology by creating exceptional, instant, and secure payment solutions that keep the world’s money in motion. As a global leader in the industry, we pride ourselves on developing innovative alternatives to traditional banking with prepaid Visa, MasterCard, and EFTPOS solutions that are transforming businesses worldwide.

We’re looking for a Senior Site Reliability Engineer to play a key role in supporting and maintaining our card issuing and payment processing applications in Europe. This role will initially focus on application support for our UK platform, ensuring high availability and performance of applications, while collaborating with various departments including Product, Operations, Onboarding, and Technology, and driving improvements to enhance operational efficiency.

Over time, this role will shift towards supporting EML’s new global platform. Initially, involvement will be limited, however as the platform evolves, the role will take on greater responsibility, fully transitioning to global platform support. This will include SRE duties such as ensuring reliability, improving scalability, automating operations, and strengthening resilience, while continuing to provide application support as part of the role.

We’re seeking an Engineer with a solid technical foundation who can adapt to both application support and SRE responsibilities, leveraging their skills to support both local and global platforms effectively.

Key Responsibilities

• Application Support: Monitor, maintain, and support card issuing and payment processing applications by taking ownership of Jira support tickets across their full lifecycle, including triage, investigation, resolution, and closure. Ensure timely resolution of incidents and service requests while maintaining quality standards.
• Incident and Problem Management: Work closely with Development and Infrastructure teams to resolve issues and communicate updates to stakeholders.
• Continuous Improvement: Identify opportunities for process improvements and automation within application support workflows. Contribute to the development of the global platform by gaining exposure to Site Reliability Engineering (SRE) practices.
• Collaboration: Work closely with cross‑functional teams, including Product, Operations, Onboarding, and Technology, to deliver high‑quality support and solutions.
• Documentation: Document troubleshooting steps, solutions, and knowledge articles within Confluence to support continuous improvement and knowledge sharing within the team.

What You’ll Bring

• Monitoring & Observability
• Familiarity with tools such as Grafana and Sumo Logic for system health and performance monitoring.
• Capability to write and optimise regular expressions (Regex) for log parsing, pattern detection, and troubleshooting.
• Application Support Skills
• Strong understanding of incident management, ITIL processes, and DevOps practices
• Proven experience in troubleshooting complex application issues.
• Technical Skills
• Solid experience in .NET development, or the ability to debug .NET code.
• Proficiency in managing and querying relational databases, including Microsoft SQL Server (SSMS), Azure SQL, and Oracle, with strong SQL scripting capabilities.
• Experience with troubleshooting APIs, including replicating calls, validating functionality, and confirming bug fixes or configuration changes using tools such as Postman.
• Experience managing, monitoring, and troubleshooting applications in cloud‑based environments, ideally Microsoft Azure.
• Financial services domain knowledge and experience supporting business‑critical systems within banking, payments, or investment operations.
• Analytical and problem‑solving abilities with a proactive approach to challenges.
• Excellent communication and interpersonal skills, with the ability to engage stakeholders and collaborate effectively.
• A positive, can‑do attitude and willingness to learn and transition into global platform support and SRE best practices.
• A Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Strong knowledge of SQL and experience with scripting languages (e.g., Python, PowerShell) and monitoring tools for application performance and reliability.
• Certification in ITIL, DevOps, or similar frameworks.

What We Offer You

• A flexible, fast‑paced dynamic working environment.
• A global business landscape that connects you with colleagues working throughout Europe, USA and Australia.
• Participation in the company bonus scheme.
• Critical illness cover.
• Private medical cover.
• Award‑winning EAP service for you and your family.
• Flexible working – Be empowered to work smarter, in a way that suits your lifestyle.
• 12w Parental Leave, Birthday Leave, Volunteer leave & Paid Professional memberships.
• An additional week of annual leave when you take your leave allocation each year.

About EML

EML Payments is a global leader in the fintech space. Our mission is to create awesome, instant, and secure payment solutions that connect our customers to their customers, anytime, anywhere, wherever money is in motion. Our Purpose is to inspire transformative digital change for our customers and communities.

As an issuer and processor, we provide our clients and partners with innovative alternatives to traditional banking solutions for reloadable and non‑reloadable programs. We are agile, we are innovative. We take a partnership approach; we tailor solutions and place a strong focus on operational excellence.

Company Culture and Values

Our place is one of collaboration, teamwork & innovation. But, above all, it’s one that embraces difference. And rather than have you blend in, we want to help you unleash your full potential.

Company Structure

EML is an ASX listed company headquartered in Brisbane, Australia, with approximately 480 employees throughout Australia, Europe, the UK, and America.

EEO Statement

Integrated into our Core Values is EML's commitment to diversity and inclusion. EML is committed to being a globally inclusive company where all people are treated fairly, recognised for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture, and physical ability. Every individual at EML has an ongoing responsibility to respect and support a globally diverse environment.