Senior Resource Manager

Palo Alto Networks; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading cybersecurity firm in the UK is seeking a Senior Resource Manager to oversee Technical Services Resource Management, ensuring optimal resource allocation and capacity planning. The ideal candidate will possess PS Resource Management experience, strong communication, analytical skills, and the ability to manage multiple projects. This role collaborates with various teams to drive process improvements and governance, ultimately enhancing service delivery and operational efficiency. Join a diverse team committed to innovation in cybersecurity.

Qualifications

• Experience in PS Resource Management in a High Tech Software company.
• Strong understanding of resource management principles and practices.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proficiency in resource management software and tools.
• Analytical and problem-solving skills for data-driven decisions.
• Ability to manage multiple projects and priorities simultaneously.
• Strategic thinking and business acumen.
• RMCP Certification a Plus.

Responsibilities

• Own the resourcing model and optimize resource allocation.
• Collaborate with leaders to align resource management strategies.
• Implement solutions for planning and monitoring resource utilization.
• Provide analytics and insights for quick business decisions.
• Maintain skills inventory in PSA tool consistently.
• Assess and recommend improvements for resource management processes.

Job description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

The Senior Resource Manager for the EMEA region holds a vital position, overseeing Technical Services Resource Management, Capacity Planning, and Headcount Planning. We need a leader for the RMO function who can not only manage current operations but also drive the transformation of the RMO into a proactive, business-enabling function through process, data, and reporting improvements. In your role, you will collaborate with Technical Services Business Leaders, RMO, Operations, Finance, and Contingent Workforce Teams to guarantee that Technical Services possess the necessary resources and capacity to meet current and future demand.

Your Impact

• Capacity Planning & Forecasting – Own the resourcing model, aligned to pipeline and bookings; partnering with Services Sales and PMO to optimize the allocation and utilization of resources.
• Stakeholder Interlock – Collaborate with Technical Services Leaders, Project Managers and other stakeholders to ensure alignment on business model, resource management strategies and address resource-related issues, and facilitate effective communication.
• Resource Optimization – Development and implementation of solutions focused on planning, forecasting resource needs and monitoring resources utilization to ensure the accuracy of resource availability.
• RMO Governance – responsible for providing stakeholders with analytics and business insights that support leaders in making quick business decisions. Analyze data to identify areas for improvement, and provide recommendations to accelerate revenue and maximize margin.
• Skills Inventory Management – responsible for ensuring skills are maintained and updated in the PSA tool on a consistent quarterly basis as this is critical for ensuring staffing of domain expertise on high-complexity projects.
• Process Improvements – continuously assess and provide recommendations for improvement to resource management processes, methodologies, and tools to enhance efficiency and effectiveness.

Qualifications

• PS Resource Management experience in a High Tech Software company
• Strong understanding of resource management principles and best practices
• Excellent communication, interpersonal, and conflict resolution skills
• Proficiency in resource management software and tools
• Analytical & problem-solving skills, with the ability to make data-driven decisions
• Ability to manage multiple projects and priorities simultaneously
• Strategic thinking and business acumen
• RMCP Certification a Plus

The Team

The Senior Resource Manager will be a member of the Resource Management Operations Team which is part of the Technical Services Operations team. The Technical Services Operations mission is to drive business partnership to enable seamless service delivery with foundational process and tooling, business insights, reporting, and drive continuous improvements across those areas.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.