Senior Project Support Officer

CQC report on Now Healthcare Group; Greater London; Hybrid; GBP 34,000 - 41,000; Full time

Job summary

A government health regulator is seeking a Senior Project Support Officer to support the delivery of vital programmes and projects aimed at optimizing regulatory processes. This full-time role offers a salary of £34,890 or £40,746 for London-based workers. The candidate will manage compliance, build stakeholder relationships, and drive performance in a fast-paced environment. Offering benefits like annual leave starting at 27 days, training opportunities, and wellness initiatives, applicants must demonstrate relevant project management skills.

Benefits

Annual leave starting at 27 days

Training and development opportunities

Wellbeing initiatives

NHS pension scheme

Discount schemes including Blue Light card

Qualifications

• Knowledge of project and programme methodologies such as PRINCE 2 or AGILE is essential.
• Experience in managing relationships with stakeholders at various levels is required.
• Demonstrated understanding of project compliance and documentation practices is necessary.

Responsibilities

• Drive priorities and standards aimed at optimising regulatory processes.
• Manage and monitor compliance with organisational policies.
• Serve as lead point of contact for external parties.

Skills

Project management methodologies

Stakeholder engagement

Compliance monitoring

Job description

Job Details

Grade C – £34,890 (National) or £40,746 (London – for London office based or home-based workers within the boundary of the M25). Additional homeworking allowance of £600 per annum for those working from home. For part time roles – pro rata. Contracted Hours: Full time 37 hours per week. Job-share will be considered. Talk to us about compressed hours. Contract Type: Fixed Term/Secondment for 12 months. Closing date: Thursday 29 January 2026 at 11.59pm.

Make a difference

Every role at CQC contributes to our mission, if you’re looking for a new role in Performance and Delivery that gives a true sense of meaning and purpose then you’ve found it! As a Senior Project Support Officer, you will be pivotal in supporting the delivery of programmes and projects which are aimed at the optimising the way in which CQC regulates.

Picture this

Imagine playing an important role in supporting the team to promote and deliver a wide range of changes that are both diverse and complex in nature. This role offers the opportunity to work autonomously, take responsibility for discrete tasks and therefore provides a good basis for development. In the last year a Senior Project Support Officer within Performance and Delivery, you might have:

• Implemented and maintained appropriate systems to enable effective planning and scheduling of the project.
• Prepared project performance reports, presenting statistics and researching new information.

The role

You’ll be key in helping us deliver our work. In this role you’ll:

• Deliver programmes and projects: Working across the organisation to drive priorities and standards aimed at optimising the way in which CQC regulates.
• Monitor compliance: Manage and monitor the compliance of projects with the relevant organisational policies, ensuring documentation remains up to date.
• Manage key relationships: Manage professional relationships with a wide range of internal and external stakeholders, and act as lead point of contact for some external parties.

Show us

We’ll be looking for the following skills, knowledge and experience in your application form:

• Relevant experience: Demonstrate your knowledge, experience and understanding of project and programme methodologies (e.g. PRINCE 2, MSP, AGILE).
• Understanding the role: Show your experience of working on programmes or projects with a good understanding of role responsibilities in this context.
• Strong stakeholder engagement: Evidence your ability to build effective relationships with stakeholders at all levels.

Compliance

Note for internal candidates: This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying. To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

Next steps

If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see the information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted. You can read the full details of the role in the Job Description. If you’d like an informal chat about the role contact – Name, Title; [e-mail]. For general enquiries, please email [e-mail].

The Benefits

We offer a wide range of benefits, including:

• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Equity for all

We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need. We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. If you’d like to chat, please contact [e-mail]. Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make. We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any:

• Age
• Sex
• Gender identity or expression
• Sexual orientation
• Religion or belief
• Ethnicity
• Disability

Values and vision

We are guided by our core values, which shape our work and our culture.

• Excellence – being a high-performing organisation.
• Caring – treating everyone with dignity and respect.
• Integrity – doing the right thing.
• Teamwork – learning from each other to be the best we can.

We are a disability confident employer and a carer confident employer.

A Note on AI

• AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do not copy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.