Senior Personal Banker: Virtual & Branch Banking Expert

NatWest; Bexleyheath; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading banking institution is seeking a Senior Personal Banker in Bexleyheath to support customers' banking needs. This role involves conducting Financial Health checks, advising on financial products, and delivering exceptional customer service. Candidates should have experience in customer service, excellent communication skills, and the ability to build trust with clients. Competitive salary starting at £28,050 with comprehensive benefits is offered. Flexible working hours enhance work-life balance, with a blend of remote and in-branch work.

Benefits

Healthcare benefits

Generous holiday entitlement

Retirement fund contribution

Qualifications

• Experience working in a customer service environment with proven satisfaction outcomes.
• Ability to coach and mentor team members to cultivate customer relationships.
• Strong interest in nurturing client relationships both face-to-face and virtually.

Responsibilities

• Support customers via video banking or in-branch interactions.
• Conduct Financial Health checks and review customer accounts.
• Identify suitable products for customers to optimize their finances.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Interpersonal skills

Ability to build rapport

Job description

A leading banking institution is seeking a Senior Personal Banker in Bexleyheath to support customers' banking needs. This role involves conducting Financial Health checks, advising on financial products, and delivering exceptional customer service. Candidates should have experience in customer service, excellent communication skills, and the ability to build trust with clients. Competitive salary starting at £28,050 with comprehensive benefits is offered. Flexible working hours enhance work-life balance, with a blend of remote and in-branch work.