Senior Personal Banker: Digital Banking & Wealth Advice

NatWest; Hereford; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading banking group is seeking a Senior Personal Banker in Hereford. You'll support customers with their financial needs through video banking and face-to-face interactions. Responsibilities include conducting Financial Health checks and identifying suitable products for customers. Candidates should have strong customer service skills and a passion for helping others. A competitive salary starting at £26,350, along with generous benefits, is offered to join a team focused on excellent customer service.

Benefits

Comprehensive training programme

36 days holiday entitlement

Monthly retirement fund contribution

Flexible rewards programme

Qualifications

• Experience working in a customer service environment.
• Ability to coach branch team and facilitate customer care.
• Build rapport and trust with customers both face-to-face and virtually.

Responsibilities

• Support customers with financial needs via video banking or in-branch.
• Conduct Financial Health checks and review customer accounts.
• Identify suitable products and services for customers.
• Conduct outbound calls to foster customer relationships.

Skills

Customer service skills

Ability to thrive under pressure

Excellent communication skills

Organisational skills

Interpersonal skills

Job description

A leading banking group is seeking a Senior Personal Banker in Hereford. You'll support customers with their financial needs through video banking and face-to-face interactions. Responsibilities include conducting Financial Health checks and identifying suitable products for customers. Candidates should have strong customer service skills and a passion for helping others. A competitive salary starting at £26,350, along with generous benefits, is offered to join a team focused on excellent customer service.