Senior IT Support & Cloud Systems Specialist

Epicor Software Corp; Bracknell; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A software solutions company based in Bracknell seeks an experienced IT Support Analyst. This full-time, hybrid position involves diagnosing technical issues and mentoring junior team members. Ideal candidates have over 5 years of IT support experience, strong communication skills, and a collaborative spirit. Join an innovative team where your contributions matter and enjoy competitive pay and inclusive workplace benefits.

Benefits

Comprehensive health and wellness benefits

Opportunities for mentorship and continuing education

Free LinkedIn Learning licenses

Education support programs

Inclusive workplace culture

Work-life balance policies

Global mobility support

Qualifications

• 5+ years applicable experience in IT support.
• Experience supporting remote users with little IT background.
• Ability to work as part of a team.

Responsibilities

• Perform analysis and resolution of complex computer problems.
• Provide mentorship and training for new team members.
• Utilize corporate ticketing system for documentation.

Skills

Technical problem-solving

Excellent communication skills

Team collaboration

Research skills

Education

High school diploma

Bachelor’s degree or relevant certifications

Job description

A software solutions company based in Bracknell seeks an experienced IT Support Analyst. This full-time, hybrid position involves diagnosing technical issues and mentoring junior team members. Ideal candidates have over 5 years of IT support experience, strong communication skills, and a collaborative spirit. Join an innovative team where your contributions matter and enjoy competitive pay and inclusive workplace benefits.