Senior Incident Lead - Major Incident Response

FNZ Group; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial technology firm in Edinburgh seeks a Senior Incident Manager. This role involves overseeing the Incident Management process during critical incidents, managing a team, and enhancing continuous improvements. The ideal candidate will have at least 5 years of incident management experience and excel in communication and analytical thinking. Join a high-performance team dedicated to innovative solutions and effective incident resolution.

Qualifications

• Minimum 5 years relevant Incident Management experience.
• Experience in managing direct reports.
• Ability to learn quickly in a fast-paced industry.
• Strong organizational and time management skills.

Responsibilities

• Ensure compliance with the Incident Management process during major incidents.
• Manage direct reports and provide support and guidance.
• Lead discussions during post-incident reviews to identify improvement opportunities.
• Produce and maintain incident management documentation.

Skills

Incident Management

Leadership

Analytical thinking

Communication skills

Problem-solving

Job description

A leading financial technology firm in Edinburgh seeks a Senior Incident Manager. This role involves overseeing the Incident Management process during critical incidents, managing a team, and enhancing continuous improvements. The ideal candidate will have at least 5 years of incident management experience and excel in communication and analytical thinking. Join a high-performance team dedicated to innovative solutions and effective incident resolution.