Senior Europe SaaS Customer Success Manager

Applied Intuition Inc.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading brand protection company is seeking an experienced Senior Customer Success Manager to join their Global Customer Success Team. The ideal candidate will have over 3 years of experience in Customer Success or Account Management within the SaaS sector, along with exceptional communication and relationship-building skills. This role involves engaging with customers throughout the lifecycle, ensuring that they derive maximum value from the services provided and actively working to prevent churn. A positive, proactive attitude is essential and fluency in English is required.

Qualifications

• 3+ years of relevant Customer Success and/or Account Management within SaaS field.
• Proven experience with owning customer’s renewals and expansions.
• Native-level fluency of English is required.

Responsibilities

• Build relationships with decision-makers to uncover business needs.
• Serve as the trusted point of contact for customers throughout the lifecycle.
• Collaborate with Sales, Operation, and Product teams to strategize growth.

Skills

Customer Success Management

Account Management

Stakeholder Management

Communication Skills

Conflict Resolution

Job description

A leading brand protection company is seeking an experienced Senior Customer Success Manager to join their Global Customer Success Team. The ideal candidate will have over 3 years of experience in Customer Success or Account Management within the SaaS sector, along with exceptional communication and relationship-building skills. This role involves engaging with customers throughout the lifecycle, ensuring that they derive maximum value from the services provided and actively working to prevent churn. A positive, proactive attitude is essential and fluency in English is required.