Senior Enterprise IT Analyst: Infrastructure and Backup Lead

Norwich Regeneration Company; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A local government support entity is looking for Enterprise Analysts in Norwich to enhance IT services and collaborate on various infrastructure projects. The role involves monitoring the IT core systems, managing backup processes, and providing support in a team-oriented environment. Candidates need strong experience in VMware and Office 365, combined with problem-solving skills, to support organizational goals. Commitment to high service quality and the ability to document processes clearly are essential for success in this role.

Qualifications

• Proven experience in 2nd-Line IT support and looking to take the next step towards 3rd-Line.
• Ability to independently research and resolve issues.
• Strong written, verbal, and interpersonal skills.

Responsibilities

• Monitor and maintain the Council's core infrastructure.
• Manage the backup processes to ensure data availability.
• Lead on and collaborate on infrastructure projects.

Skills

Strong experience with VMware technologies

Previous experience managing the Office 365 suite

Experience with Windows Server environments

Backup Management and DR practices

Critical thinking and problem-solving skills

Ability to write clear and concise documentation

Job description

A local government support entity is looking for Enterprise Analysts in Norwich to enhance IT services and collaborate on various infrastructure projects. The role involves monitoring the IT core systems, managing backup processes, and providing support in a team-oriented environment. Candidates need strong experience in VMware and Office 365, combined with problem-solving skills, to support organizational goals. Commitment to high service quality and the ability to document processes clearly are essential for success in this role.