Senior Enterprise CS Manager — AI-Driven Growth

ServiceNow; Staines-upon-Thames; Hybrid; GBP 75,000 - 100,000; Full time

Job summary

A leading technology company in the UK is seeking a Senior Customer Success Manager to guide customers in maximizing the value of their products. The role involves building long-term relationships, driving usage, and ensuring customer satisfaction. The ideal candidate will have over 8 years of experience in a consultative technology environment and a proven track record in customer success. This position offers flexibility and a dynamic work environment.

Qualifications

• 8+ years of experience in a technology-driven, consultative environment.
• Strong knowledge of ServiceNow or similar SaaS platforms.
• Ability to manage multiple initiatives independently.

Responsibilities

• Own a portfolio of customers, guiding them through the entire post-sale experience.
• Build trusted advisor relationships with key stakeholders at multiple levels.
• Drive adoption and product utilization across your accounts.

Skills

Experience in leveraging AI

SaaS or IT Industry knowledge

Proven Customer Success Track Record

Relationship Building

Analytical & Problem-Solving Skills

Excellent Communication

Job description

A leading technology company in the UK is seeking a Senior Customer Success Manager to guide customers in maximizing the value of their products. The role involves building long-term relationships, driving usage, and ensuring customer satisfaction. The ideal candidate will have over 8 years of experience in a consultative technology environment and a proven track record in customer success. This position offers flexibility and a dynamic work environment.