Senior Enterprise CS Leader - Retail Growth & Retention

Ometria Ltd; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading retail technology firm is seeking a Senior Customer Success Manager to enhance client satisfaction and drive revenue growth. The successful candidate will manage a portfolio of enterprise clients, focusing on building relationships with C-suite stakeholders and ensuring successful renewals. Exceptional communication and Customer Success experience in the enterprise software sector is essential. Join us to become part of a dynamic team in a supportive environment.

Benefits

Supportive learning and development

Impactful work environment

Inclusive culture

Qualifications

• 5 years of Customer Success experience in an enterprise software organization.
• Exceptional communicator with experience presenting to C-suite executives.
• Natural relationship builder with a diverse range of stakeholders.

Responsibilities

• Deliver timely and accurate commercial forecasting.
• Retain customers, secure renewals, and hit retention targets.
• Pre-empt customer escalations and handle objections.

Skills

Customer Success experience

Exceptional Communication

Relationship building

Business acumen

Data Literacy

Customer Service Excellence

Job description

A leading retail technology firm is seeking a Senior Customer Success Manager to enhance client satisfaction and drive revenue growth. The successful candidate will manage a portfolio of enterprise clients, focusing on building relationships with C-suite stakeholders and ensuring successful renewals. Exceptional communication and Customer Success experience in the enterprise software sector is essential. Join us to become part of a dynamic team in a supportive environment.