Senior Credit Controller

INZPIRE LTD; Farnborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology-driven firm in Farnborough is seeking a Senior Credit Controller to oversee the credit control function and manage the debtor ledger. The successful candidate will be responsible for ensuring timely collections, reconciling transactions, and maintaining credit integrity. Key qualifications include a solid background in credit management, experience with ERP systems, and relevant certifications. This full-time, permanent position offers competitive benefits and a supportive work environment.

Benefits

Matched contribution pension scheme

Competitive holiday allowance

Health Cash Plan options

Employee discount portal

Volunteering opportunities

Qualifications

• Solid background in credit management and debtor ledger control.
• Experience with process improvement in credit control to reduce bad debt.
• Exceptional attention to detail in data entry and documentation.

Responsibilities

• Own the credit control function and debtor ledger.
• Manage the overall credit control process and implement related policies.
• Build and maintain relationships with customers to resolve disputes.

Skills

Analytical skills

Communication skills

Negotiation skills

Time management

Attention to detail

Education

Relevant certifications such as MICM or equivalent

Tools

ERP systems (Oracle and SAP)

Microsoft Office tools

Job description

Overview

Join QinetiQ as a Senior Credit Controller at our Farnborough site. This full‑time, permanent role offers the opportunity to work with cutting‑edge technology alongside brilliant minds.

Responsibilities

• Own the credit control function and debtor ledger, ensuring all outstanding debts are collected on time.
• Reconcile external and internal transactions, post cash receipts, and review customer credit limits.
• Recommend credit adjustments, champion continuous process improvements, and foster trusted relationships with internal and external stakeholders.
• Lead credit control: manage the overall credit control process and implement related policies and procedures.
• Meet monthly receivables targets, proactively chase and recover outstanding payments, resolve disputes, and minimise aged debt.
• Conduct weekly cash call reviews, escalating overdue or disputed accounts to Project Managers.
• Ensure customers are chased for all debts over 30 days and liaise with internal departments to resolve billing discrepancies promptly.
• Handle escalated queries related to credit and payment issues professionally.
• Produce weekly reports on aged debt and perform financial analysis to assess creditworthiness for senior management.
• Allocate incoming cash to customer accounts on a daily basis and review bank reconciliation statements weekly.
• Build and maintain positive relationships with customers, resolve disputes and queries, and provide excellent customer service.
• Work closely with internal departments such as Business Finance, Project Management, and Treasury.
• Conduct regular credit reviews and reassess credit limits based on payment history and changes in creditworthiness.
• Mentor and support junior finance staff and assist with month‑end processes and internal and external audits as needed.
• Support the Finance team with ad hoc tasks as required.

Key Accountabilities

• Deliver a high‑quality business service by applying knowledge of policy framework and guidelines with minimal supervision.
• Resolve standard queries and support the resolution of more complex issues with guidance from the Service Lead.
• Communicate with tact and diplomacy at all times.
• Identify and lead continuous improvement activities relevant to processes within the role.
• Maintain and develop the capability and competency of the team to meet customer demands and ensure resilience.
• Mature awareness of the latest industry best practices and a personal commitment to professional and technical development.
• Coordinate and engage with others to set goals and priorities, ensuring delivery of service in line with business requirements.

Key Capabilities

• Excellent analytical skills with the ability to evaluate financial information, perform risk assessments and make informed credit decisions.
• Exceptional attention to detail and accuracy in data entry and documentation.
• Strong communication and negotiation skills to interact with internal teams and external stakeholders.
• Strong time management and organisational skills, prioritising tasks and meeting deadlines.
• Team player in a diverse team.
• Self‑starter with the ability to prioritise tasks and manage time.

Experience & Qualifications

• Solid background in credit management and debtor ledger control, with a demonstrated record of improving credit control processes and reducing bad debt.
• Experience with ERP systems (Oracle and SAP) and proficiency in Microsoft Office tools.
• Relevant certifications such as MICM or equivalent.

Why Join QinetiQ?

As we continue to grow into new markets around the world, the time is never more exciting to join QinetiQ. The formula for success is our appetite for innovation and our courage to tackle a wide variety of complex challenges. QinetiQ offers a unique working environment where teams from different backgrounds and disciplines collaborate widely and openly. You will experience what happens when we share different perspectives, blend disciplines, and link technologies to discover new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued, and realise your full potential.

Benefits

• Matched contribution pension scheme, with life assurance.
• Competitive holiday allowance, with the option to purchase additional days.
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance.
• Employee discount portal with travel, restaurants, cinema tickets and more.
• Support for the Armed Forces community, honoring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme.
• Volunteering opportunities – helping charities and local community.

Recruitment Process

We aim to make our recruitment process as inclusive as possible. If you have a disability or health condition that may affect performance in certain assessment types, please speak to your recruiter about reasonable adjustments. Many roles at QinetiQ are subject to national security vetting; applicants who already hold the appropriate level of vetting may transfer it upon appointment. Nationality or previous nationalities may also affect eligibility.

For further information on National Security Vetting, please see the guide on GOV.UK.