Senior Claims Handler

Everywhen; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading insurance provider based in Stoke-on-Trent is seeking a Senior Account Handler to join their team. The successful candidate will support designated client portfolios, providing exceptional customer service and relationship management. Ideal applicants will have at least 2 years experience in the insurance industry, excellent communication skills, and a proactive attitude. This role offers 26 days of holiday, career progression opportunities, and support for personal development. Apply today and take your career to the next level.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

CII or ACII qualification support

Pension scheme

24-hour wellbeing support

1 paid volunteering day

Spotlight Awards

Qualifications

• Minimum of 2 years experience in the Insurance Industry.
• Ability to develop and maintain client relationships.
• Proactive and initiative-driven with a willingness to learn.

Responsibilities

• Support designated client portfolio as the first point of contact.
• Build strong relationships and assist clients with queries.
• Provide support and training to team members.

Skills

Customer service

Communication skills

Time management

Cross-selling

Relationship building

Proactive mentality

Job description

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as a Senior Account Handler within our friendly team based in Stoke-on-Trent.

Senior Account Handler responsibilities

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships, and supporting them with queries as they arise. This role is perfect for you if you love customer service as relationship‑building with our clients will be the key to your success. In this role you will be working on a protected book of high-net-worth clients. As a Senior Account Handler you will provide support to colleagues along with the Team Leader and provide training to the team where required.

What we’re looking for

• Minimum of 2 years experience working in the Insurance Industry
• Time management skills with the ability to work independently
• Experience of cross‑selling and upselling products
• Excellent communication skills
• Knowledge of motor and home insurance
• Ability to develop and maintain client relationships
• Proactive, initiative‑driven, entrepreneurial spirit
• Willingness to learn and be curious; we offer opportunities to gain qualifications that will enhance your career
• Team player with a positive outlook, engaging, collaborative and resilient to adapt to change

Benefits

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pension scheme for retirement
• 24‑hour support for physical and mental wellbeing
• 1 day paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group
• So, what are you waiting for? Apply today and one of our team will be in touch.

Footman James is part of the Ardonagh Group which spans the breadth of the insurance sector and is powered by more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers brings huge opportunity.

We are an equal opportunities employer who are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

We will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

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