Senior Account Manager

In Cork; Norwich; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global advertising agency in healthcare communications is seeking a Senior Account Manager in Norwich. You will lead client relationships, deliver effective campaigns, and support the Account Director in managing overall account strategy. Ideal candidates should have at least 3 years of experience in a similar role, preferably within healthcare, along with strong client-facing skills and a passion for creativity. This position offers a hybrid work model and a comprehensive benefits package including 28 days of leave and wellbeing programs.

Benefits

28 days annual leave

Hybrid working arrangement

Life insurance

Pension scheme

Cycle to work scheme

Wellbeing programme

Qualifications

• Minimum 3 years experience in a similar role, not a graduate role.
• Experience in healthcare preferred.
• Ability to create and manage client relationships.

Responsibilities

• Build meaningful and trusting relationships with clients.
• Deliver quality campaigns based on thorough internal briefs.
• Manage production schedules and ensure project timelines.

Skills

Client-facing experience

Confidence and eagerness to learn

Healthcare experience

Creativity in briefs and production

Knowledge of Generative AI tools

Job description

Agency

Havas Lynx

Job Description3>

Are you passionate about creating advertising that not only informs but also transforms lives within the healthcare sector?

At Havas Lynx, a global advertising agency at the forefront of healthcare communications, we combine unmatched creativity, extensive expertise, and a deep understanding of the pharmaceutical and healthcare field. Our communications resonate deeply with audiences and adhere to the highest standards of healthcare advertising.

Committed to driving meaningful change—a change built on a foundation of rich experience, inspired by innovation, and confirmed through our proven track record—we work in close partnership with healthcare professionals, patients, carers, and leading pharmaceutical brands to navigate the complex challenges of today's healthcare landscape. Our approach blends strategic insights and deep scientific acumen with cutting‑edge creativity and digital innovation, crafting campaigns and solutions that significantly improve people's lives.

We're a team of over 400+ people in Manchester and London, with a history spanning over 35 years and an ever‑evolving future. You can get a feel for the #LYNXLife through our YouTube #LYNXLife playlist, Instagram, Facebook, LinkedIn, and Twitter.

Everything this company achieves—every life it saves, every penny it makes, every policy it changes, every award it wins—is down to everyone who works here.

Please note that this role is based in Manchester, and our current hybrid working arrangement requires office attendance on Mondays, Tuesdays, and Thursdays.

Our Role

As a Senior Account Manager at Havas Lynx, you are the lead contact for both your clients and team, whilst supporting the Account Director in contributing to the strategic development and direction of your accounts. You will personally deliver an efficient, effective and profitable service to clients, whilst inspiring and supporting the client services team to deliver the same. You should be confident in managing all projects through agency systems and procedures, proactively liaising with internal teams whilst overseeing the activity of junior team members. You will support the Account Director in meeting and exceeding key performance indicators in respect of client satisfaction, business development and profitability.

Responsibilities

• Build meaningful and trusting relationships with your clients, positioning Havas Lynx as their strategic partner.
• Immerse yourself in the client's business and industry to be best placed to deliver quality campaigns.
• Ensure client requests are dealt with efficiently, interpreting these into thorough and accurate internal briefs.
• Work with the Operations Team to manage the Production Schedule, guaranteeing that projects are delivered to brief, on time and within budget.
• Oversee quality control of work that leaves the agency, ensuring it adheres to the client's approved brief.
• Assist the Account Director in overseeing financial interactions on the accounts and guarantee good financial health and billing practices.
• Partner with the Insights and Planning Team to proactively develop your understanding of strategy and its application to the campaigns you are delivering.
• Take a proactive approach to identifying and initiating business opportunities with new and existing clients.

Ideal Candidate Profile

• Previous experience in a similar role (minimum 3 years); not a graduate role.
• Healthcare experience would be preferred.
• Experience working on creative briefs and production.
• Experience working on client accounts.
• Client‑facing experience.
• Confidence and eagerness to learn and develop.
• Ideally, experience working with Generative AI tools and data, along with AI certifications from platforms such as Coursera, Section AI, or LinkedIn Learning.

What you can expect from us

• Hybrid Working – 3 days in the office (flexible working options are available for in‑office days)
• Starting holiday allowance of 28 days annual leave + Bank Holidays, with increasing allowance connected to length of service
• Option to buy, carry or sell holidays
• Early Friday finish throughout the year
• Seasonal working hours
• Enhanced family leave, pay and return to work benefit scheme
• Extensive L&D support
• Sabbatical opportunities
• Season ticket interest free loans for travel
• Cycle to work scheme
• Life insurance (4x salary)
• Company pension scheme
• Fully compensated company events
• Volunteer days
• Wellbeing programme including sports clubs, discounted gym memberships, free onsite flu vaccinations, extended lunch breaks on Wellness Wednesdays and more
• Medicash healthcare benefit
• 24/7 access to a free, confidential and independent Employee Assistance Programme

Get in touch to find out how we can make an impact that matters together.

Contract Type

Permanent

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual's ability to perform their job.