Senior Account Manager

Intouch Solutions; City of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global healthcare agency in the UK is seeking a Senior Account Manager to oversee medical communications projects from inception to completion. Responsibilities include developing scientific content, engaging Key Opinion Leaders, and managing various educational initiatives. The ideal candidate has a Bachelor's degree and 4-6 years of related experience in medical communications or healthcare. This position requires strong client relations and project management skills.

Qualifications

• 4-6 years of related industry experience, preferably in medical communications.
• Proven ability to manage projects to successful completion.
• Strong client relations skills with proven customer satisfaction.

Responsibilities

• Manage all aspects of medical communications projects.
• Develop scientific content and engage Key Opinion Leaders.
• Organize and manage virtual and live educational events.

Skills

Client relations skills

Analytical skills

Project management

Interpersonal skills

Problem-solving skills

Financial acumen

Staff development

Education

Bachelor’s degree in life sciences or marketing

Job description

Senior Account Manager

Location: London, England, United Kingdom

EVERSANA INTOUCH® is a leading full‑service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next‑generation creative and media services, enterprise solutions and data analytics services for clients. Our work connects patients and physicians with the information and tools they need, driving commercialization success for life‑science companies.

Job Description

The Senior Account Manager role supports the MedComm group and will manage all aspects of medical communications projects from inception to completion. Responsibilities include scientific content development, conference engagements, data visualization, Key Opinion Leader engagement, speaker program development, advisory boards, virtual and live educational events, and innovative omnichannel educational initiatives. The role also leads tactical execution of integrated medical communications plans and incorporates strategic planning within the overall account management context.

Essential Duties and Responsibilities

• Manage all aspects of medical communications projects from inception to completion.
• Develop scientific content and data visualizations.
• Engage Key Opinion Leaders and manage speaker programs.
• Plan and execute conference engagements and advisory boards.
• Organize and manage virtual and live educational events.
• Implement innovative omnichannel educational initiatives.
• Lead the tactical execution of integrated medical communications plans.
• Collaborate with Account Management leads, Project Management, Medical, Creative, and SMEs.
• Apply data and insights to develop solid project plans.
• Act as primary contact for clients and agency partners.
• Contribute to the development of tactical plans.
• Provide day‑to‑day support on broader strategic efforts.
• Identify and meet client needs, ensuring alignment with internal processes.
• Lead client presentations and participate in status meetings.
• Facilitate internal project meetings and kick‑offs.
• Write recap contact reports and communicate with internal team members and external clients.
• Participate actively in a highly engaged cross‑functional team.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.

Expectations of the Job

• Travel: some travel required.
• Hours: 37.5 hours / 5 days per week.

Qualifications

Minimum knowledge, skills and abilities:

• Bachelor’s degree in life sciences or marketing, plus professional experience required.
• Approximately 4‑6 years of related industry experience, preferably in medical communications, client‑side brand team, consultative, advertising agency, and/or pharmaceutical experience.
• Strong client relations skills with proven customer satisfaction.
• Proven ability to manage projects to successful and collaborative completion.
• Sound analytical skills.
• Supervisory and staff development skills.
• Financial acumen.
• Ability to oversee multiple projects and priorities simultaneously.
• Strong problem‑solving skills.
• Excellent interpersonal skills.
• Periodic travel required.

Additional Information

Our cultural beliefs include:

• Patient Minded – Act with the patient’s best interest in mind.
• Client Delight – Own every client experience and its impact on results.
• Take Action – Empowered and hold oneself accountable.
• Embrace Diversity – Create an environment of awareness and respect.
• Grow Talent – Own one's development and invest in the development of others.
• Win Together – Passionately connect with anyone, anywhere, anytime to achieve results.
• Communication Matters – Speak up to create transparent, thoughtful, and timely dialogue.
• Always Innovate – Bold and creative in everything.

Equal Opportunity Employer

Following EVERSANA’s commitment to Diversity, Equity & Inclusion, we are an equal opportunity employer. We do not require any personal information or payment for application, interview, or employment.