Senior Accommodation Support Worker

Black Country Women’s Aid; West Bromwich; On-site; GBP 27,000 - 32,000; Full time

Job summary

A dedicated support organization is seeking a Senior Accommodation Support Worker to oversee the welfare of residents and children in a supportive environment. Responsibilities include managing support quality and supervising staff. Ideal candidates will have experience in supporting trauma survivors, strong communication skills, and a compassionate nature. This full-time position promises a rewarding role in the care sector.

Qualifications

• Experience working with adults who have experienced trauma and abuse.
• Highly skilled in providing support in challenging environments.
• Ability to supervise and ensure quality support is delivered.

Responsibilities

• Provide day-to-day support to the Refuge Manager and/or Safe House Manager.
• Manage quality of support for residents and children.
• Supervise intervention support workers and their caseloads.

Skills

Excellent communication skills

Compassion

Understanding of abuse impact

Problem-solving skills

Leadership skills

Self-driven

Conscientious

Hardworking

Ambitious

Job description

Senior Accommodation Support Worker

Position: 1 full‑time position (37.5 hours), based in the Black Country.

Salary: £27,751.50 – £31,525.

Closing date: 21st November 2025.

All interviews will be held via Microsoft Teams.

About the Role

The successful candidate will provide day‑to‑day support to the Refuge Manager and/or Safe House Manager. The position will manage and have oversight over the quality of support delivered to residents and their children, supervising the intervention support workers who will each have a nominated caseload. The position will ensure that the environment is empathetic, supportive and positive, promoting independence and life after violence and abuse, while meeting all contractual targets from the contracts and commissions.

We Are Looking For

Highly skilled Senior Accommodation Support workers with excellent communication skills, compassion, and an understanding of the impact of abuse and exploitation. Innovative candidates with experience working with adults who have experienced trauma and abuse. Someone who enjoys problem solving and developing their leadership skills. Self‑driven, conscientious, hardworking, and ambitious.

Application Process

If you are interested in applying for this position, please complete an online application form, providing examples/evidence for each of the criteria in the person specification, and return it to [e-mail]. Please see the full job description for more information. CVs will not be accepted.

Application Pack

• JD template Senior Accommodation Support worker – Nov 25
• BCWA 063 Application form v3
• EQUAL OPPORTUNITIES MONITORING FORM
• BCWA-Privacy-Notice-for-applicants v4 final

Important Information for All Positions

Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. An enhanced disclosure will be made to the Disclosure and Barring Service for details of any previous criminal convictions.

Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.

Employment Checks

As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:

• Right to work in the UK – candidates are required to bring original documentation.
• References – two employment references will be sought; current or most recent employer is preferred. If no employer reference, acceptable references include a professional from your centre of study, a GP or health visitor, a character reference from someone who knows you, a civil servant from a government agency, or a bank manager.
• DBS checks – all positions are subject to DBS checks at the relevant level.

Equal Opportunities Statement

Black Country Women’s Aid believes in creating an inclusive workforce. We strictly adhere to the Equality Act 2010 and are committed to equal opportunity for all.