Seasonal Head Housekeeper – Live-in, Lead & Elevate Guest Experience

Scotsman; St Andrews; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality group in Scotland is seeking a Seasonal Head Housekeeper in St Andrews. The role involves managing a housekeeping team, ensuring high standards are maintained and addressing guest complaints. Ideal candidates should have management experience, great leadership skills, and a strong focus on customer service. Benefits include discounts on food and accommodations. Accommodation is available until the end of September.

Benefits

30% off food and cinema tickets

Hotel and apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development training

Head Office Development Days

Refer a Friend Scheme

Qualifications

• Experience in a similar role, with prior management experience essential.
• Ability to communicate at all levels with excellent coaching and motivational skills.
• Well organized with a 'can-do' attitude.

Responsibilities

• Ensure all areas are maintained to a high standard.
• Allocate rooms to room attendants to maximize productivity.
• Handle guest complaints and report serious issues to the GM.
• Drive the financial performance of the housekeeping operation.
• Recruit, train, and motivate the housekeeping team.
• Report maintenance issues and liaise with the property department.
• Establish routines to cover all aspects of housekeeping standards.
• Ensure guests receive the highest quality of service.

Skills

Leadership skills

Communication skills

Financial management

Customer focus

Organizational skills

Job description

A leading hospitality group in Scotland is seeking a Seasonal Head Housekeeper in St Andrews. The role involves managing a housekeeping team, ensuring high standards are maintained and addressing guest complaints. Ideal candidates should have management experience, great leadership skills, and a strong focus on customer service. Benefits include discounts on food and accommodations. Accommodation is available until the end of September.