Sales Controller

Cooks Motor Group; Guildford; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading automotive group in Guildford is seeking a Sales Controller to manage used car sales operations while ensuring high customer satisfaction. The role involves supervising sales executives, meeting sales targets, and maintaining a well-organized showroom. Ideal candidates will have strong negotiation skills and a passion for delivering exceptional customer experiences. This position offers various employee benefits, including annual leave and discounts on cars, as well as training and development opportunities.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

24/7 access to healthcare

Paid day to volunteer

Company share purchase plan

Referral rewards

Training and development opportunities

Life assurance

Qualifications

• Experience in managing used car sales operations and meeting targets.
• Strong negotiation and customer service skills.
• Ability to supervise and train team members.

Responsibilities

• Manage the operation of used car sales ensuring targets are met.
• Provide training and guidance to Sales Executives to improve performance.
• Ensure exceptional customer service leading to loyalty and referrals.

Skills

Customer awareness

Negotiation and communication skills

Ability to meet deadlines and work under pressure

Full driving licence

Job description

Sales Controller – Ford Guildford

Fun, exciting, rewarding work. Join us for the ride.

Working with world‑class brands as a Sales Controller you’ll have the drive to deliver outstanding and trusted experiences for our customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry‑leading family‑friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle‑to‑work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Managing the operation of the used car sales ensuring various targets are met
• Maintaining rigorous control of costs
• Supervising Sales Executives and coordinating sales activity in the team
• Provide training and guidance to the Sales Executives to improve their job performance
• Compiling and agreeing deals
• Ensuring administrative procedures are adhered to for the smooth running of the department
• Maintaining showroom and stock management
• Providing exceptional customer service that leads to customer loyalty and referrals
• Maintaining good housekeeping standards and orderly administration of your work

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Customer awareness
• Negotiation and communication skills
• Ability to meet deadlines and work under pressure
• Full driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us

just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.